Communicating at Work: Principles and Practices for Business and the Professions available in Hardcover
- Pub. Date:
- McGraw-Hill Companies, The
|Publisher:||McGraw-Hill Companies, The|
About the Author
Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.
Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.
Table of Contents
Part One: Basics of Business and Professional Communication1. Communicating at Work 2. Communication, Culture, and Work
Part Two: Personal Skills 3. Listening 4. Verbal and Nonverbal Messages 5. Interpersonal Skills
Part Three: Interviewing 6. Principles of Interviewing 7. Types of Interviews
Part Four: Working in Groups 8. Working in Teams 9. Effective Meetings
Part Five: Making Effective Presentations 10. Developing and Organizing the Presentation 11. Verbal and Visual Support in Presentations 12. Delivering the Presentation 13. Types of Business PresentationsAppendix I: Sample PresentationsAppendix II : Business Writing