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McGraw-Hill Companies, The
Communicating at Work: Principles and Practices for Business and the Professions

Communicating at Work: Principles and Practices for Business and the Professions

by Ronald B. Adler


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Product Details

ISBN-13: 9780075579380
Publisher: McGraw-Hill Companies, The
Publication date: 11/13/1990

About the Author

Ronald B. Adler is Associate Professor of Communication at Santa Barbara City College, where he specializes in organizational and interpersonal communication. He is the author of Confidence in Communication: A Guide to Assertive and Social Skills and coauthor of Understanding Human Communication, Interplay: the Process of Interpersonal Communication as well as the widely used text Looking Out/Looking In. He is a consultant for a number of corporate, professional, and government clients and leads workshops in such areas as conflict resolution, presentational speaking, team building, and interviewing.

Jeanne Marquardt Elmhorst has been involved in communication studies for over 15 years. She received her master's degree from the University of Wisconsin-Stevens Point, then traveled and taught in Asia for three years, sparking her interest in intercultural communication. She has taught at the University of Albuquerque and the University of New Mexico. She is currently an instructor at Albuquerque TVI Community College, where her courses reflect the variety in the communication discipline: business and professional, organizational, listening, gender, intercultural, and interpersonal. Jeanne also provides training for business and government clients.

Table of Contents

Part One: Basics of Business and Professional Communication

1. Communicating at Work

2. Communication, Culture, and Work
Part Two: Personal Skills

3. Listening

4. Verbal and Nonverbal Messages

5. Interpersonal Skills
Part Three: Interviewing

6. Principles of Interviewing

7. Types of Interviews
Part Four: Working in Groups

8. Working in Teams

9. Effective Meetings
Part Five: Making Effective Presentations

10. Developing and Organizing the Presentation

11. Verbal and Visual Support in Presentations

12. Delivering the Presentation

13. Types of Business Presentations

Appendix I: Sample Presentations

Appendix II : Business Writing

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