Communicating Change: Winning Employee Support for New Business Goals / Edition 1 available in Hardcover
- Pub. Date:
- McGraw-Hill Professional Publishing
Written for busy managers at all levels, Communicating Change offers specific prescriptions for effecting successful change centered around three guiding principles:
- Conveying the message through supervisors
- Communicating face-to-face
- Making the changes relevant to each work area
In addition, a variety of helpful forms, checklists, sample communications, and surveys help managers to quickly put these principles into action.
|Publisher:||McGraw-Hill Professional Publishing|
|Edition description:||2nd ed.|
|Product dimensions:||6.50(w) x 9.30(h) x 0.40(d)|
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Table of ContentsPart I: Communicate Directly to Supervisors.
Don't Go Directly to the Front Line.
Don't Trickle Down through Middle Management.
Middle Managers: Improving Their Communication.
Communicating Customer Service.
Communicating New Technology.
Communicating a Downsizing.
Communication Training is Not the Answer.
Making Supervisors Number One Priority.
Part II: Use Face-to-Face Communication.
If It's Not Face-to-Face, It's Not Communication.
Employee Attitude Surveys.
Putting Your Communication to the Test.
Part III: Communicate Relative Performance of Local Work Area.
Your Employees Don't Care About the Company.
Communicating Quality: Better or Worse Than Competitor's.
Communicating Quality: Looking In-House.
Communicating Customer Service Performance.
Stop Communicating Values.
If You're the Boss, Communicate Performance.
How to Communicate When Everything is Uncertain.