A brief review of grammar, punctuation, numbers, and other communication fundamentals is provided in the end of chapter material for seven early chapters. Exercises students use to verify and to expand their understanding of these fundamentals, follow most of the chapters, with additional exercises in the study guide. Topics include nonverbal communication, ethical considerations, groups/teams, modern technology, graphics preparation, business etiquette, intercultural communication, and verbal communication. Instruction is provided for preparing -mail messages, letters, reports, and oral presentations.
|Edition description:||New Edition|
|Product dimensions:||85.00(w) x 10.75(h) x 1.25(d)|
Table of Contents
PART I: THEORY, ETHICS, GROUPS/TEAMS, TECHNOLOGY AND STYLE: 1. Effective Verbal and Nonverbal Communication 2. Ethical and Legal Considerations in Business Communication 3. Group/Team Communication 4. Contemporary Technology 5. Style of Expression PART II: ORAL COMMUNICATION: 6. Speaking and Listening PART III: REPORTS: 7. Business Reports 8. Information Sources and Documentation 9. Graphics 10. Informal Reports, Formal Reports, and Proposals PART IV: WRITTEN BUSINESS MESSAGES: 11. E-mail Messages, Memorandums, and Letters 12. Routine and Favorable Messages 13. Persuasive and Negative Messages PART V: EMPLOYMENT COMMUNICATION: 14. Resumes 15. Employment Messages 16. Employment Interviews PART VI: ETIQUETTE AND INTERCULTURAL UNDERSTANDING: 17. Business Etiquette 18. Intercultural Communication Appendix A: Answers to Self-check Exercises Appendix B: Punctuation, Numbers, and Word Usage Appendix C: Business Document Formats Appendix D: Special Letters Appendix E: Grammar Review Appendix F: Solutions to Grammar Review Index