Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.
About the Author
Vincent R. Waldron is Professor of Communication Studies at Arizona State University.
Table of Contents
List of Figures and Tables.
1 Emotional Connections: Intersections of Communication, Work, and Feeling.
2 Communicating Emotion: Levels of Organization and Forms of Expression.
3 Emotional Occupations.
4 Work Relationships: Getting Emotional with Peers, Supervisors, and Others.
5 Emotion and Organizational Morality.
6 Emotional Trends.