Communicating Emotion at Work

Communicating Emotion at Work

by Vincent R. Waldron

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Communicating Emotion at Work chronicles the rich emotional experiences of employees drawn from a broad cross-section of industries and occupations. It takes a decidedly positive approach, recognizing that emotional communication is a vital and creative response to the challenges of life in complex organizations. The text introduces readers to the engaging and cross-disciplinary body of research that has emerged around organizational emotion. At the same time, each chapter is steeped in real-life emotional narratives, concrete examples, and the contemporary trends that are changing the emotional tenor of work.

Product Details

ISBN-13: 9780745648965
Publisher: Wiley
Publication date: 11/22/2011
Series: Key Themes in Organizational Communication Series
Edition description: New Edition
Pages: 200
Product dimensions: 5.80(w) x 8.20(h) x 0.70(d)

About the Author

Vincent R. Waldron is Professor of Communication Studies at Arizona State University.

Table of Contents

List of Figures and Tables.


1 Emotional Connections: Intersections of Communication, Work, and Feeling.

2 Communicating Emotion: Levels of Organization and Forms of Expression.

3 Emotional Occupations.

4 Work Relationships: Getting Emotional with Peers, Supervisors, and Others.

5 Emotion and Organizational Morality.

6 Emotional Trends.


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