Communicating for Results: A Guide for Business and the Professions / Edition 10

Communicating for Results: A Guide for Business and the Professions / Edition 10

by Cheryl Hamilton
ISBN-10:
1111842167
ISBN-13:
9781111842161
Pub. Date:
01/28/2013
Publisher:
Cengage Learning

Paperback

View All Available Formats & Editions
Current price is , Original price is $199.95. You
Select a Purchase Option (Older Edition)
  • purchase options
    $43.91 $199.95 Save 78% Current price is $43.91, Original price is $199.95. You Save 78.03950987746937%.
    • Free return shipping at the end of the rental period details
    • Textbook Rentals in 3 Easy Steps  details
    icon-error
    Note: Access code and/or supplemental material are not guaranteed to be included with textbook rental or used textbook.
  • purchase options
    $174.95 $199.95 Save 13% Current price is $174.95, Original price is $199.95. You Save 13%.
  • purchase options
    $96.21 $199.95 Save 52% Current price is $96.21, Original price is $199.95. You Save 52%.
    icon-error
    Note: Access code and/or supplemental material are not guaranteed to be included with textbook rental or used textbook.
  • purchase options

Overview

Communicating for Results: A Guide for Business and the Professions / Edition 10

This best-selling introduction to the basic concepts and techniques needed to communicate successfully in today's business world, is designed to improve the communication skills of entry-level managers and employees, and to serve as a reference for experienced professionals who wish to refresh or update their communication skills.
Separate chapters on the communication process, organizational theory and culture, and interpersonal communication theory form the foundation for later discussions of critical listening, nonverbal communication, and obstacles to organizational communication. Two chapters are devoted to interviewing and two chapters examine small groups and leadership processes. Four final chapters offer guidance in informative and persuasive presentations, including full chapter coverage on language and delivery and full-chapter coverage on the use of visual aids.

Product Details

ISBN-13: 9781111842161
Publisher: Cengage Learning
Publication date: 01/28/2013
Edition description: Older Edition
Pages: 528
Sales rank: 1,004,098
Product dimensions: 7.44(w) x 9.69(h) x 0.79(d)

About the Author

Cheryl Hamilton, an author well known for her writing style and award-winning teaching, is professor emeritus at Tarrant County College-NE Campus in the Communication Arts Department where she served as department chair and communication professor and continues to teach each fall semester to stay close to students and try out new textbook material. Her numerous awards — including the Chancellor's Award for Exemplary Teaching — show her love of teaching. Although she specialized in business communication and public speaking, Dr. Hamilton taught more than 10 different communication courses. Throughout her career, she served as mentor to many beginning teachers; presented more than 40 papers at national conferences; conducted numerous seminars for large and small corporations; served on multiple educational committees; and authored two additional texts — THE ESSENTIALS OF PUBLIC SPEAKING and COMMUNICATING FOR SUCCESS. An Illinois native, Dr. Hamilton received her bachelor's degree from Eastern Illinois University, her master's degree from Purdue University, and her doctoral degree from the University of North Texas.

Table of Contents

1. THE COMMUNICATION PROCESS: AN INTRODUCTION. Communication Defined. The Basic Model of Communication. Communication Ethics. 2. ORGANIZATIONAL COMMUNICATION. Communication Inside the Organization. Organization Models. Communication Differences in the Organization Models. 3. IMPROVING INTERPERSONAL RELATIONSHIPS. Interpersonal Relationships and Organizational Success. Developing and Maintaining Relationships. Communication Styles and Business Relationships. Practical Tips for Relating with People of Different Styles. Managing Conflicts in Business Relationships. Becoming More Flexible in Use of Styles. 4. EFFECTIVE LISTENING. The Importance of Effective Listening in Organizations. Signs of Poor Listening. Causes of Poor Listening. Improving Listening Skills. Payoffs of Effective Listening. 5. NONVERBAL COMMUNICATION IN THE ORGANIZATION. Nonverbal Communication: Definition and Principles. Types of Nonverbal Communication and Their Effects on Business Communication. Nonverbal Status Symbols in Business. Nonverbal Messages and International Business Transactions. Immediacy Behaviors. Improving Nonverbal Skills. 6. OBSTACLES TO ORGANIZATIONAL COMMUNICATION. Communicator Anxiety. Inadequate. Preparation. Vague Instructions. Jumping to Conclusions. Bypassing. Sexual Harassment. Communication Technology. 7. BASIC INFORMATION FOR ALL TYPES OF INTERVIEWS. Types of Interviews. Basic Interview Organization. Using Questions Effectively in the Interview. 8. THE EMPLOYMENT INTERVIEW. Responsibilities of the Interviewee. Responsibilities of the Interviewer. 9. SMALL-GROUP COMMUNICATION AND PROBLEM SOLVING. Definition of a Small Group. Use and Value of Small Groups in the Effective Organization.Characteristics of Effective Problem-Solving Groups. The Basic Problem-Solving Procedure. Selecting the Group Format. 10. PARTICIPATION AND LEADERSHIP IN SMALL GROUPS. Effective Group Participation. Effective Group Leadership. Leader Responsibilities. 11. INFORMATIVE PRESENTATIONS. Basic Types of Oral Presentations. Informative Presentations: Types and Characteristics. Informative Presentations: Preparation Steps. 12. RESEARCHING, SUPPORTING, AND DELIVERING YOUR IDEAS. Researching Your Topic. Verbal Supporting Materials. Improving Delivery. 13. PROFESSIONAL VISUAL AIDS. Benefits of Using Visual Aids. Types of Visual Aids. Selecting and Designing Your Visual Aids. Preparing Text Visuals. Preparing Graphic Visuals. General Design Principles. Creating Visual Aids with Microsoft PowerPoint. 14. PERSUASIVE PRESENTATIONS: INDIVIDUAL OR TEAM. Persuasive Presentations: Definitions and Types. Persuasive Presentations: Theory. Persuasive Presentations: Preparation Steps. Team Presentations. References.

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews

Communicating for Results: A Guide for Business and the Professions 2.8 out of 5 based on 0 ratings. 10 reviews.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago