ISBN-10:
0070260222
ISBN-13:
9780070260221
Pub. Date:
08/01/1997
Publisher:
McGraw-Hill Companies, The
Communicating in Business and Professional Settings / Edition 4

Communicating in Business and Professional Settings / Edition 4

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Overview

Designed for the business communication course, this lively text offers a blend of current theory and research within the context of actual organizations. The text focuses on communication in differing contexts, teaching students how to communicate in a variety of situations. Real life examples from a broad range of business and professional settings abound, reflecting the authors belief that theory and practice go hand in hand. The fourth edition includes new chapters on diversity, technology in the workplace, and conflict management, plus several new pedagogical features.

Michael S. Hanna is Professor of Communication at the University of South Alabama. He has co-authored six books and has been a frequent consultant to business and industry, having worked most recently with corporations as Courtaulds Fibers, DuPont, Degussa, Olin Corporation and Ciba-Geigy.

Product Details

ISBN-13: 9780070260221
Publisher: McGraw-Hill Companies, The
Publication date: 08/01/1997
Edition description: Subsequent
Pages: 432
Product dimensions: 4.70(w) x 11.10(h) x 0.77(d)

About the Author

Michael S. Hanna is Professor of Communication at the University of South Alabama. He has co-authored six books and has been a frequent consultant to business and industry, having worked most recently with corporations as Courtaulds Fibers, DuPont, Degussa, Olin Corporation and Ciba-Geigy.

Table of Contents

Part I. Preliminary Considerations: Communication and Organizations


1: A Communication Perspective


2. The Organization--Theoretical Perspectives


3. Leadership and Communication in Organizations


4. Diversity in the Workplace

Part II. Basic Considerations: Foundations for Communication in Organizations


5. Perception and Listening


6. Language and Nonverbal Communication


7. Technology in the Workplace

Part III. Organizational Contexts: Interpersonal


8. Interpersonal Communication


9. Conflict Management


10. Interviewing and Interviews: On the Job


11. The Selection Interview: Hiring and Being Hired for the Job

Part IV. Organizational Contexts: The Group Context


12. Small Group Communication Process


13. Communicating with Group or Staff

Part V. Organizational Contexts: The One-to-Many Context


14. Thinking About the Ideas and Arguments


15. Organizing the Presentation


16. Delivering the Presentation

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