Communication and Interpersonal Skills in Social Work / Edition 3 available in Paperback
- Pub. Date:
- Learning Matters
Good communication skills are at the heart of effective social work practice. This Third Edition enables students to develop a flexible and responsive approach to communicating with the most vulnerable people in society. Building on the success of the previous book, Juliet Koprowska looks in detail at all approaches to communication, paying particular attention to young people, adults and families. The emphasis of this book is not on any particular ‘right way’ to communicate, but more the ability of the student to be pro-active and aware in different situations.
About the Author
Juliet Koprowska is a lecturer at the University of York and has taught both Interviewing Skills and Mental Health for many years. She was a key participant in the creation of models for teaching interviewing skills and for undertaking direct observation, both of which have been widely adopted, and is currently co-running a project on interprofessional learning in mental health. She has been a member of the Group for the Advancement of Psychodynamic Psychotherapy in Social Work, and is a member of the National Organisation for Practice Teaching, and of the Systems-centred Training and Research Institute.
Table of Contents
Communication Skills: Don’t They Just Come Naturally?
What Do We Know About Effective Communication?
The Human Face of Social Work: Understanding Emotions, Intentions and Non-Verbal Communication
Making progress and managing endings
Communicating with children
Working with families and groups
Working with People with ‘Special Communication Needs': Communicative Minorities
Safety and Risk: Working with Hostility and Deception
The Demands and Rewards of Interpersonal Work