Designed to help readers develop successful communication skill, this in-depth resource focuses on areas crucial to the cosmetologist in order to be successful in the increasing competitive field of cosmetology. The unique workbook-style approach encourages readers to make notes, highlight pertinent areas and follow along with activities.
Introduction. The Communication Process. Nonverbal Communication. Listening. Conversational Speaking. Speaking to a Group. The Business Telephone. Reading. Writing. The Resume and Cover Letter. The Job Search and Interview. On-the-Job Communication. Appendix.