ISBN-10:
0130953857
ISBN-13:
9780130953858
Pub. Date:
09/08/1999
Publisher:
Pearson Education
Communication Works! / Edition 1

Communication Works! / Edition 1

by Alex Whitman, Kathy Demarest

Paperback

Current price is , Original price is $60.0. You
Select a Purchase Option
  • purchase options

Product Details

ISBN-13: 9780130953858
Publisher: Pearson Education
Publication date: 09/08/1999
Pages: 468
Product dimensions: 8.30(w) x 10.82(h) x 0.93(d)

Table of Contents

Foreword ix(2)
To the Instructor xi(4)
To the Student xv(2)
Special Acknowledgments xvii(2)
Text Credits and Acknowledgments xix
Chapter 1 The Workplace in the Information Age Customer Service, Effective Communication, and Teamwork
1(24)
What Does the Current Job Market Look Like?
2(1)
The Higher the Education, the Higher the Wage
2(1)
The Customer in the Information Age
3(1)
What Happened to Yesterday's Job?
3(1)
How Important Are Communications Skills in the 2000 Workplace?
4(1)
Cultural and Social Diversity in the New Workplace
5(1)
Service, Computers, and a Portable Skill Base
6(2)
Thinking, Learning, Creating, Adapting
8(2)
Teamwork: Are We All on the Same Page?
10(3)
Speaking Versus Writing: Language in Context
13(1)
Special Concerns for Writing Online, and Speech Technology
14(1)
Speaking As an Interpersonal Skill
15(2)
Listening as an Interpersonal Skill
17(2)
Reading and Writing in the Workplace
19(3)
Chapter Review
22(1)
Additional Exercises
22(2)
Bibliography
24(1)
Chapter 2 Strategies for Successful Reading and Writing
25(42)
Getting Acquainted With a New Textbook
26(1)
Audience: Who Is Reading?
27(6)
How Is Reading a Process?
33(1)
The Three Stages of Reading
34(8)
Reading for Specifics
42(5)
Reading to Infer
47(4)
The Writing Process
51(1)
The Three Stages of Writing
52(9)
Imitation
61(2)
Chapter Review
63(2)
Bibliography
65(2)
Chapter 3 Note Making, Outlining, Handwriting, and Filling Out Forms
67(48)
Why Write Notes?
68(1)
Taking Notes in Class
68(12)
Writing Notes for Making Decisions
80(2)
Writing a Budget
82(1)
Keeping a Calendar
82(3)
Private Versus Public Notes
85(2)
The Formal Topic Outline
87(10)
Handwriting and Filling Out Forms
97(10)
Chapter Review
107(1)
Additional Exercises
107(7)
Bibliography
114(1)
Chapter 4 Reading and Writing Paragraphs
115(36)
What Is a Paragraph?
116(1)
General Versus Specific Ideas
116(4)
Finding the Main Idea
120(2)
Paragraph Unity and Continuity
122(3)
Implied Main Idea
125(1)
Reader Cues
126(1)
Ten Paragraph Patterns
127(20)
Chapter Review
147(1)
Additional Exercise
147(1)
Bibliography
147(4)
Chapter 5 Grammar Works: Part One of Four Three Elements of English Sentences: Nouns, Pronouns, and Adjectives
151(36)
Standard Written English
152(1)
The Principle of Readability: Language in Context
153(1)
Imitation
153(1)
Grammar Works as Engineering
153(2)
The Eight Elements
155(1)
Nouns
155(5)
Pronouns
160(13)
Adjectives
173(6)
Chapter Review
179(1)
Additional Exercises
180(5)
Bibliography
185(2)
Chapter 6 Grammar Works: Part Two of Four More of the Elements: Verbs, Prepositions, Adverbs, Conjunctions, and Interjections
187(38)
Verbs
188(17)
Prepositions
205(6)
Adverbs
211(6)
Conjunctions
217(2)
Interjections
219(1)
Multipurpose Words
219(1)
Compound Words
220(1)
Identifying Words by Function
221(2)
Chapter Review
223(1)
Additional Exercises
223(1)
Bibliography
224(1)
Chapter 7 Grammar Works: Part Three of Four Engineering Simple Sentences and Phrases
225(30)
Eight Basic Sentence Patterns
226(5)
Faulty Predication
231(1)
Compound Parts
232(4)
Adding Phrases to the Basic Patterns
236(16)
Chapter Review
252(1)
Additional Exercises
252(1)
Bibliography
253(2)
Chapter 8 Grammar Works: Part Four of Four Engineering Simple Sentences into Compound, Complex, Compound-Complex, and List Sentences
255(20)
Coordination: Main Clauses and Compound Sentences
256(5)
Subordination: Subordinate Clauses and Complex Sentences
261(10)
Compound-Complex Sentences
271(1)
List Sentences
271(2)
Chapter Review
273(1)
Additional Exercises
274(1)
Bibliography
274(1)
Chapter 9 Guidelines to Punctuation and Summary of Grammar Pitfalls
275(34)
Guidelines to Punctuation
277(11)
Summary of Grammar Pitfalls
288(15)
Solecisms: Grammar Faux-Pas
303(4)
Chapter Review
307(1)
Bibliography
308(1)
Chapter 10 Words Work: Spelling, Vocabulary, Diction, and Conciseness
309(52)
About Words
310(1)
Your Spelling Lesson: The History of English
310(5)
Word Elements: Bases and Affixes
315(7)
Some Basic Spelling Guidelines
322(4)
A Glossary
326(1)
Using a Dictionary
327(3)
Building Vocabulary: Using Context to Determine Meaning
330(2)
Diction: Choosing the Right Word
332(18)
Chapter Review
350(1)
Bibliography
350(11)
Chapter 11 Putting Communication Skills to Work: Summaries, Instructions, Reports, Proposals, and Business Correspondence
361(68)
Objectivity, Inference, Speculation
363(1)
Fluency
363(1)
Writing a Summary
364(7)
Writing Instructions
371(9)
Preparing a Written or Oral Report
380(31)
Writing Business Correspondence
411(13)
Chapter Review
424(3)
Bibliography
427(2)
Answer Key and Guide to Exercises, Chapters 1-11 429(36)
Index 465

Customer Reviews

Most Helpful Customer Reviews

See All Customer Reviews