Competitive Dominance: Beyond Strategic Advantage and Total Quality Management / Edition 1 available in Hardcover
- Pub. Date:
- Wiley, John & Sons, Incorporated
To achieve competitive dominance, companies must integrate quality practices at the highest possible level of business management. This book goes beyond the basics of Total Quality Management and strategic management to provide fundamental principles of competitive dominance, a summary of the worst practices, and tips and techniques for breaking the 800-point Malcolm Baldrige barrier.
About the Author
Victor Tang and Roy Bauer are leading experts in the successful integration of business strategy and quality. Together, they played a critical role in reshaping the mid-range computer category, winning and maintaining a leadership position within it. They also won the prestigious Malcolm Baldrige National Quality Award by achieving a score well above the current winning averages. Their book, The Silverlake Project, which outlines the management principles used in the marketing, design, and manufacturing of the IBM AS/400, is praised as a guiding light in the field of management. Victor Tang is Secretary General for Technology Projects with the Chinese government. Roy Bauer is a Senior Baldrige Examiner and consultant in strategy and quality processes.
Table of ContentsTheory of Competitive Dominance: Integration of Strategy and Quality.
Paradigms in Crisis: Criticisms and Contributions of Strategy and Quality.
Strategy and Competitive Dominance.
Quality and Competitive Dominance.
The Ten Principles of Competitive Dominance.
Integrating Competitive Dominance into the Baldrige Template.
Tools for Deployment of Competitive Dominance Theory.
Methodologies for Deployment of Competitive Dominance Theory.
The Dirty Dozen: Management Malpractices to Avoid.
Summary and Conclusions.