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Confessions Of A Call Center Gal

Confessions Of A Call Center Gal

4.1 33
by Lisa Lim

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Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in


Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center.
Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful.

***DISCLAIMER: If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, juvenile and offensive, then this book is probably NOT for you.

Editorial Reviews

Blooey of Bookmarked
There are so many memorable episodes in this novel; if this book was adapted to film, I think it would translate very well on the screen.
Liz of Chick Lit Is Not Dead
Sassy and fun. A perfect escape after a long day!

Product Details

Giffin Press
Publication date:
Sales rank:
Product dimensions:
5.50(w) x 8.50(h) x 0.67(d)

Meet the Author

Lisa Lim writes fun chick lit and romantic comedies. Lisa's debut novel was shortlisted for Goodreads No Young Adult Best Chick Lit Reads and was featured on the Wall Street Journal online.

Her debut novel Confessions of a Call Center Gal has remained on Amazon's Top 100 in the Kindle Humor store. She's the Boss is her latest release and was Cindy Roesel of Chick Lit Central's pick for best novel of 2012.

Lisa loves to hear from her readers. You can reach her by email at: callcentergal88@gmail.com
You can follow Lisa on Twitter: @LisaLim8
Lisa blogs at: confessionsofacallcentergal.blogspot.com

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Confessions of a Call Center Gal 4.1 out of 5 based on 0 ratings. 32 reviews.
SummersMist More than 1 year ago
As a person that works in a call center it was very easy to relate to. I recommend this to anyone that has worked in a call center before and also everyone else tht has ever called for assistance.
tonyakappes More than 1 year ago
I've NEVER worked in a call center, but now I feel like I have! It's a great, fun read that has the best sense of humor! The jokes made me laugh out loud! Nothing about this story was offensive. When I got the book, the author sent me an email letting me know I might be offended. I WAS NOT! This is why I read fiction. I love fresh voices and new ideas. I'm not sure if any of Maddy's calls really do happen in real life, but it almost makes me want to go work in a call center! I can't wait to see what the author's next book is like. I think she has big shoes to fill!!
KikiD870 More than 1 year ago
Confessions of a Call Center Gal is the debut novel of author Lisa Lim, and it is a fantastic start to what I hope is a long line of books. I loved just about everything about this book! I was hooked from the very beginning and just couldn't put it down. The book is a wonderful mix of humor and even some sadness and bittersweet moments. Maddy and her best friend Karsynn are fresh out of college and neither girl can find a job. Sick of living off of her mother and completely bored, Maddy decides to visit Kars in Idaho, and that visit becomes a permanent move when the girls get jobs as customer service reps in a call center. There were times when I was just laughing out loud at some of the phone calls Maddy recieves in the call center. I frequently went back and reread them just to giggle some more. There were others that were sweet and cute, even some that were heartachingly sad. Much of the book centers around the call center itself, and the people Maddy meets there, but there is plenty to the story outside of it as well. Maddy's crush on Mika, a co-worker, was fun to read about, although there were times that I just wanted to scream at them to get to it and get together! But the inevitable bad timing and misunderstandings just added to the anticipation of the story. There was a subplot with Kars that injected a bit of seriousness and no small amount of sadness into the story, and my heart wanted to break for her. The characters in this book were wonderful and easily believable. Definately in the light-spirited tone of the book, near the end of the book there was a memo sent out in the call center that had character names that had me laughing hysterically. All of the characters were great, although I think Truong and Hilary were among my favorites of the supporting cast. I had a perfect mental image of Hilary that stayed trhoughout the book, and Truong had me laughing out loud! This is a fabulously fun read that I highly recommend! The characters are great and the call center stories will give you an entirely different point of view. A really fun book!
Countrysunset More than 1 year ago
From the big city of Chicago to Pocatello, Idaho come the "Confessions of a Call Center Gal." Madison Lee, a recent journalistic college graduate, is pounding the pavement in search of that all-elusive position out in the wide world of media in print. Facing many rejection letters, she decides to move in with her BFF from college, Kars, and together they land jobs at Lightning Speed Communications, the local call center. Not the greatest positions in the world, but it brings in steady pay and one of the greatest gifts of all, friendship. Follow this group of eclectic friends as they explore their relationships and the ups and downs of surviving and eventually thriving in this employment environment. By using this call center as a stepping stone in their journey in life sends them all onward and upward. Come see how! I have worked in retail and sales myself so I can definitely relate to alot in this book. This author has really nailed it when she had the higher-ups pushing sales, sales, sales, no matter what. Her writing is very genuine and certainly factual! I loved getting to know all her characters and the underlying touch of romance thrown in was wonderful. At times it was like pulling teeth because you didin't know when it was finally going to happen between Maddy and Mika, but it was worth it in the end. I would highly recommend this book to anyone who enjoys contemporary fiction that has a ring of truth to it combined with a touch of romance thrown in. This book was kindly provided to me by it's wonderful author for my honest review.
GeekyGirlReviews More than 1 year ago
I was hooked from the very beginning and couldn't put it down. This book is super funny and very believable and I really loved the main characters . I thought the romance was lacking a bit but it was good anyways.
Anonymous More than 1 year ago
Nook borrowed this book and so glad i did. Laughed all the way through this funny, sweet, heartwarming story. Woke my husband up a few times b/c i couldn't stop laughing. I hope this author continues writing. A slow beginning but it will have you hooked by chapter 3. Will never look at 'call center people' the same again. highly recommend it. Good job Lisa!
KrittersRamblings More than 1 year ago
A hilarious comedy with some snark and punk. I fell in love with our maine character Maddison from the very beginning and just couldn't wait to find out where she was headed. Her fun adventure included curious characters, a prime location - the dreadful floor of a customer service call center and witty banter. I flipped right through the pages wanting to know what kind of caller would be on the line next or what insane corporate mandate would come down the pipeline. I have some quasi call center experience from a previous job and boy was it fun, the characters that I spoke with on the phone. Just ask my cubie mate Maria, man we had some doosies! But I digress. I laughed completely out loud at some of the calls she took both from how crazy people can be to the reality that there are people out there who makes these kinds of calls every day. I gained some perspective on how far being nice on the phone can get you somewhere with a customer service agent. Lim's characters were both funny and heartwarming. It was such fun to get to know each character and I loved how true and geniune they each were down to their bones. I think I have one of each in my life! I think she correctly described the people that we can all interact with on the job whether we want to or not! Although I didn't read this at the beach, I think this would be a perfect addition to the beach bag this summer - a cute and light read that will keep you laughing throughout. I may have been reminded a little of Jennifer Lancaster's spunky humor, but I will never compare one author truly to another!
Ravenswood_Reviews More than 1 year ago
LISA LIM'S "CONFESSIONS OF A CALL CENTER GAL" (REVIEW) A great chick-lit romance, Maddison Lee graduates college only to find the job-market less than desirable. After being turned down for job after job, she decides to go to Pocatello, Idaho to visit her best friend. While there she takes a job as a service representative with Lightning Speed call center. This book highlights her exploits at the call center and the things get funnier from there on out. She soon finds herself falling for her handsome co-worker and soon there is romance in bloom. A great read for lovers of chick-lit romance! -Kitty Bullard / Great Minds Think Aloud Book Club
Bridget_Jones More than 1 year ago
Wow. I loved every single freaking thing about this book! I could relate to Maddy like she was an older me, someone who loves Zac Efron (because trust me, I LOVE Zac Efron) and a night in watching reality tv. And Bridget Jones being one of my favorite movies, I fell in love with Maddy's Bridget-esque personality, never being able to get things to go exactly her way. There were parts where I would find myself laughing out loud and other times cheering Maddy on in her trials as a call center gal. This book is full of hilarious moments in the everyday life at a call center. The workers at the call center are all crazy and lovable in their own way, from a hunky Belgian to a Vietnamese gay best friend. What I also loved was how nothing ended up happening perfectly. Maddy goes through trials and things take time to happen, just like real life. I just wanted to keep on reading every second so that I could figure out who would call in next to Maddy. I got this book for review from the author as an ebook, but after reading it I know I'm going to buy the hard copy so I can escape into Maddy's hilariously sweet world whenever I want to. Confessions of a Call Center Gal is the perfect chit-lit to curl up in bed with.
JamesterCK More than 1 year ago
As soon as I read the synopsis I knew this was going to be a humorous, light-hearted read. It did not disappoint! We first meet Madison, Maddy for short, who is unemployed and looking for a job with her best friend Karsynn. They both get jobs working for a call center and that's where the hilarity ensues! They soon realize that the call center is like a war zone, full angry customers squawking in their ears and nazi bosses looming over their shoulders. The one bright spot of the workday is Mika, a guy who's not only nice but nice to look at; Maddy is instantly drawn to him. Will she be able to snag her man or will she be doomed to admire him from afar...and will she ever escape that darned call center? I absolutely adored the characters in this book. You can easily envision being friends with each and every one of them. Especially Maddy, she's like your witty, sarcastic, sometimes foul mouthed best friend. Karsynn's personality is a bit extreme and she makes some not good life choices on a pretty regular basis, but you can't help but love her; her and Maddy complement each other nicely, it's obvious that they've been friends for a long time. Then of course there's sexy Mika - who doesn't wish they had a sensitive, funny, smart guy with a great personality in their office? The supporting character I loved the most was Truong, a flamboyant Vietnamese man with an often-times dirty sense of humor. Many of his witty remarks made me laugh, along with his inability to pronounce the letter "r". My favorite parts of this book by far were the calls that Maddy would take while at her job. Some customers are irate, some are clueless, and some are just downright creepy! Most of them had me laughing out loud. Two in particular are "Poida" and "Mr. Spelling Bee". You'll just have to read the book to find out what was so funny; I'm pretty sure I'm going to name my next pet "Poida" though. The little love story beneath it all between Mika and Maddy starts out slowly and I feel like that made it more believable. They really get to know each other and become good friends; I just couldn't wait for them to finally become a couple, they were so cute together! This was such a fast, fun read; I thoroughly enjoyed it. Lisa Lim did an excellent job of painting a vivid picture of life at a call center and kept the story interesting and hilarious throughout. And at only $2.99 it's a steal! Make sure you check this little gem out, I promise you won't be disappointed!
divot1 More than 1 year ago
As someone who has worked in a similar work environment, this book nails what life is like in a call center. The rude, outrageous customers were right on target and extremely funny. It's great to read about a woman who doesn't have a glamorous job in PR or in a glossy magazine. The author writes very humorously about life in a real workplace with people who both horrify you and endear themselves to you. Maddy's friends are great characters as well with their own quirks and subplots that are interesting and amusing. This book moves right along and keeps its humor throughout. The love story within is sweet and realistic. I'm really looking forward to Lisa Lim's next novel. She's a great new voice in chick lit.
fishJD More than 1 year ago
Fun storyline and great book. Quick read. Looking forward to reading the following book.
Anonymous More than 1 year ago
Could have used another sub-plot. Maybe a juicy murder to solve. Also could use more character development on non-main characters. Finished it and I've stopped doing that if book does not hold my interest.
Anonymous More than 1 year ago
PsychoCygnet More than 1 year ago
I had a lot of fun with this book. There's just the right balance of fantasy and reality- realistic enough that you can wince along with sympathy when Maddy gets a rude customer or has her supervisor breathing down her neck, but with the added fun of a cute, likeable Belgian boy toy and (SPOILER) a lucrative way out of the call center in the end. It reads a little like a crossover between memoir and chick lit, enough so that I forgot it was fiction for a while (impossibly cute international co-workers and character names like "Pamela Pornero" and "Kylie K. Kleevage" brought me back down to earth, the latter not in a pleasant way. We get it, author, they're tramps. But there's no reason for them to have outright porn star names outside the San Fernando Valley.) It's a pretty unique writing style, and I think you'll enjoy it as much as I did.
Anonymous More than 1 year ago
Anonymous More than 1 year ago
Anonymous More than 1 year ago
From all the five star reviews, you would think this was a really good book. It's not.
afinchy More than 1 year ago
I am not quite through this book but if you work or have worked in a call center its a must read.  
BigAl70 More than 1 year ago
I found this book to be both funny and, while a little over-the-top in some regards (often the case with much fiction and a lot of good humor), an accurate enough portrayal of working in a call center for anyone not familiar with what this can be like. I’ll get back to the positive, but first I’ll tell you a few reasons why some people wouldn’t like "Confessions of a Call Center Gal." The first is an idiosyncratic approach to emphasis. This includes occasionally capitalizing all the letters in a word and frequent use of “?!?” as sentence ending punctuation. There are venues where this might be appropriate (informal emails to friends or some internet forums), but in general your words should make the emphasis, if it is needed. A novel isn’t the place to use this technique. Even if it was, the technique loses its effect if overused, which was the case here. The second issue won’t be a consideration for most people. When a novel is set in a real place, it is important to get the details correct. It doesn’t matter for a reader who isn’t familiar with the town, but it might be for those who are. If these details are integral to the story or plot, it becomes critical. Anyone familiar with the town where "Confessions" is set is going to spot numerous things that don’t ring true and some complete errors of fact. For example, the apartment Madison moves into is at least twice as tall as any building in town. None of this is integral to the story and most readers won’t recognize any of the issues I spotted as unrealistic. However, using a fictional town would have worked just as well and would probably have been a better choice. Had the book been set in a large city such as New York or Chicago, it would matter that much more. It feels like after writing this much negative, I shouldn’t have liked "Confessions," yet I did. Although it has been a while since I’ve had to work in one of those low-paid, thankless jobs largely populated by students and recent graduates trying to pay the bills until they can jumpstart their career, I remember enough about what it was like to know Lim nailed it. It is a mixture of fun and frustration, camaraderie and infighting, and experiences both satisfying and infuriating. I’ve been lucky enough to avoid a call center job, but from working with people responsible for those functions, and hearing stories from numerous friends and family members who have worked in call centers (several in the city where this book takes place), Madison’s experiences are realistic (no matter how farfetched some might seem). Last, the rest of the story ingredients needed to transform this from a fictionalized memoir into an entertaining and humorous piece of chick-lit are all in place. **Originally written for "Books and Pals" book blog. May have received a free review copy. **
Anonymous More than 1 year ago
alexia561 More than 1 year ago
As a fellow call center gal, I have to confess that I really loved this book! Like Maddy, I've dealt with team leads and AHT, but instead of the Not Ready button we have ACW (after call work). Are call centers dysfunctional? Of course they are! So many rules and regulations and having to deal with angry callers, yet Lisa has managed to put a humorous spin on it while still remaining true to the life. Maddy is a smart woman who, like many others, cannot find a job in her chosen field. She takes what she hopes is a temporary job in a call center and enters the weird, wild world of customer service. Lisa's characters are fun and interesting and will be familiar to anyone who has worked in this environment. There are the lifers who have been there seemingly forever, as well as the agents just passing through. To her surprise, Maddy not only survives, but is promoted! So is her hunky crush Mika and BFF Kars. This story is definitely for adults with a sense of humor. Lisa shows that it's a tough life that can reduce agents to tears, so a healthy dose of humor is needed to survive. Some of the scenes that seem too over the top to be true are the ones that had me laughing the hardest and thinking been there, done that! The crazy email addresses. The hard to decipher accents. The strange requests. All of these rang true! This is a very funny, original book that gives a glimpse into the life of a customer service agent at a call center. It's about time that someone told our story! Whether you've worked in a call center or not, you need to read this book! If you've never been an operator, maybe you'll be a little more sympathetic next time you call with a problem. And if you have been an agent, this is your story! Go! Buy it! And high fives to all the call center gals out there!
Anonymous More than 1 year ago
Ladybug07999 More than 1 year ago
When I was asked if I would be interested in reading this book, I was given fair warning. The humor could be hard to swallow at times, and there were a few not so friendly words used. So, what do I say . . Right up my alley! Sure. I had absolutely no clue at what I was REALLY getting myself into, and half way through it . . I was struck with the feeling of, how do I write a review for this book?!?! So, I'm going to give you five reasons you should read this book. #1. "If a tree falls in a forest and no one is around to hear it, does it make a sound?" "Well sir, if you did not have sexual intercourse with your wife and she's pregnant, did she have an extramarital affair or is just the Virgin Mary?" #2. Learn to Speak Chinese in 5 minutes 1. That's not right - Sum Ting Wong 2. Are you harboring a fugitive? - Hu Yu Hai Ding (There is a LONG list of these) #3. "Maddy, I think you should hold off on the Fat Bastard. I just heard you talking to the toilet." #4. "I wouldn't mind getting implants if they'd actually look natural. Heck, I don't want to end up looking like I've got David and Goliath for chesticles." #5. "And new flash! You're no Kim Kardashian. If I were you, I'd cover up that sorry excuse for an ass. Now you take these tater tots and stuff 'em up your nonexistent, cellulite, ricotta cheese behind!" So, there you have it. 5 AWESOME reasons to pick up this book and give it a go. Be warned, those are only 5 of the reasons I pulled from the MANY I had marked. This is a laugh out loud read, that will have people giving you strange looks if you read it in public. (Trust me, I know!) Oh, somehow . . someway . . in all this funny, there is a little romance! Who cold ask for anything more.
Anonymous More than 1 year ago