ISBN-10:
1426018584
ISBN-13:
9781426018589
Pub. Date:
12/16/2009
Publisher:
Axzo Press
Conflict Management: Resolve Disagreement at Work / Edition 4

Conflict Management: Resolve Disagreement at Work / Edition 4

by Herb Kinder

Paperback

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Product Details

ISBN-13: 9781426018589
Publisher: Axzo Press
Publication date: 12/16/2009
Edition description: New Edition
Pages: 70
Product dimensions: 7.80(w) x 9.80(h) x 0.50(d)

Table of Contents

About the Author 1

Preface 2

About the Crisp 50-Minute Series 4

A Note to Instructors 5

Part 1 Foundation 7

Foundation: Build Commitment 9

Part Summary 14

Part 2 Explore 15

Self-Assessment 17

Nine Approaches to Managing Conflict and Disagreement 22

Part Summary 34

Part 3 Plan 35

Plan: Gain Support 37

Part Summary 46

Part 4 Implement 47

Implement: Act 49

Part Summary 54

Part 5 Follow Through 55

Follow Through: Stay Involved 57

Part Summary 64

Appendix 65

Summary Review 67

Managing Disagreement Process Summary 68

Reflection 69

Additional Reading 70

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