Conflict Resolution Handbook

Conflict Resolution Handbook

by Daniel Jones


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Product Details

ISBN-13: 9781409222873
Publication date: 08/03/2008
Pages: 136
Product dimensions: 0.29(w) x 6.14(h) x 9.21(d)

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Conflict Resolution Handbook 4 out of 5 based on 0 ratings. 1 reviews.
Guest More than 1 year ago
This book is quick to read, it isn't loaded with jargon or complex terms it is just straight forward and to the point written in a laymans style based on real experience rather than academic training. That may irritate some that would prefer more references and quotes but for someone that works in an environment who may encounter conflict or aggression like a care worker, restaurant worker, nurse or shop worker this book is more suited for you as it just tells you what the author has found to work based on his training and real-life experiences. This book has really helped a friend of mine to deal with potential shoplifters without conflict happening