In this book, you will learn how to resolve every conflict every time. I can make such a bold statement because for almost 30 years I’ve been teaching people a proven method for doing so and I look forward to sharing my method with you.
You see, contrary to what you may believe, conflict resolution is easy: Find out what people need and if you can and/or are willing to, give them what they need. If you can't or won't, the situation is called "take it or leave it" and that is an ultimatum, not conflict.
This book will teach you how to apply this simple formula to real world conflicts of your choosing. The Rules and Steps that will allow you to do so are explained in clear, concise and easily understood language. Assignments associated with each Rule and Step will allow you to easily transfer the skills taught in the book to your real life circumstances.
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