The Consumer Protection Act 1986 was enacted to provide for better protection of the interests of consumers and for that purpose to make provision for the establishment of Consumers Councils and other authorities for the settlement of consumers' disputes and for matters connected therewith.
The Act among others, seeks to promote and protect the rights of consumers such as:- (1) right to be protected against marketing of goods which are hazardous to life and property; (2) right to be informed about the quality, quantity, potency, purity, standard and price of goods to protect the consumer against unfair trade practices; (3) right to be assured, wherever possible, access to variety of goods at competitive prices; (4) right to be heard and to assured that customers' interests will receive due consideration at appropriate forums. (5) Right to seek redressal against unfair practices or unscrupulous exploitation of consumers; and (6) Right to consumer education
The objects are sought to be promoted and protected by the Consumer Protection Councils to be established at the Central and State levels.
This book is written as an easy reference material for law students, budding lawyers and the public in general, who are desirous of pursuing consumer dispute litigations in person, without the help of a legal professional. This book therefore harps upon the basic concepts under the Consumer Protection Act, 1986 i.e. to say that ambit and scope of the said act, the authorities established under the act and the style and manner of filing and pursuing complaints before various authorities under the said act.