Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

Contact Center - Simple Steps to Win, Insights and Opportunities for Maxing Out Success

by Gerard Blokdijk


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The one-stop-source powering Contact Center success, jam-packed with ready to use insights for results, loaded with all the data you need to decide how to gain and move ahead.

Based on extensive research, this lays out the thinking of the most successful Contact Center knowledge experts, those who are adept at continually innovating and seeing opportunities.

This is the first place to go for Contact Center innovation - INCLUDED are numerous real-world Contact Center blueprints, presentations and templates ready for you to access and use.

Also, if you are looking for answers to one or more of these questions then THIS is the title for you:

What is a good cloud-based contact center solution?
Is social media really just another channel of interaction for the contact center? Or is it more than that?
Who's looking for a contact center for their companies/business?
Which department owns the role of customer engagement via twitter? Is it contact center? PR department? Both?
What are the typical drawbacks of using CRM in a contact center?
What is the best software to maintain knowledge base for a multi customer contact center?
What is the main purpose of contact center support solutions?
Who are the best providers of Social Media Contact Center?
How do you track social media contact center statistics?
How do you choose Social Media reps for your contact center? ...and much more...

Product Details

ISBN-13: 9781488898556
Publisher: Emereo Pty Ltd
Publication date: 10/11/2015
Pages: 228
Product dimensions: 7.44(w) x 9.69(h) x 0.48(d)

About the Author

Gerard Blokdijk is the author of 300 books that have been bestsellers around the world. He writes about Service, Management and Information Technology. You might be familiar with his books on IT Service Management. In addition to his writing and speaking at conferences and business events around the world, Gerard founded and ran several companies, ranging from tech to education, of which The Art of Service has been a leader in its field since 2000. Learn more about Gerard at

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