What is Contact centre's impact on utilizing the best solution(s)? Is the scope of Contact centre defined? Do the Contact centre decisions we make today help people and the planet tomorrow? Who needs to know about Contact centre ? How is the value delivered by Contact centre being measured?
This premium Contact centre self-assessment will make you the credible Contact centre domain authority by revealing just what you need to know to be fluent and ready for any Contact centre challenge.
How do I reduce the effort in the Contact centre work to be done to get problems solved? How can I ensure that plans of action include every Contact centre task and that every Contact centre outcome is in place? How will I save time investigating strategic and tactical options and ensuring Contact centre costs are low? How can I deliver tailored Contact centre advice instantly with structured going-forward plans?
There's no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Contact centre essentials are covered, from every angle: the Contact centre self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Contact centre outcomes are achieved.
Contains extensive criteria grounded in past and current successful projects and activities by experienced Contact centre practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Contact centre are maximized with professional results.
Your purchase includes access details to the Contact centre self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:
- The latest quick edition of the book in PDF
- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...
- The Self-Assessment Excel Dashboard, and...
- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation
...plus an extra, special, resource that helps you with project managing.
INCLUDES LIFETIME SELF ASSESSMENT UPDATES
Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.