ISBN-10:
0205555187
ISBN-13:
2900205555184
Pub. Date:
07/28/2004
Publisher:
Pearson
Contacts: Interpersonal Communication in Theory, Practice, and Context / Edition 1

Contacts: Interpersonal Communication in Theory, Practice, and Context / Edition 1

by Teri Kwal Gamble

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Product Details

ISBN-13: 2900205555184
Publisher: Pearson
Publication date: 07/28/2004
Edition description: New Edition
Pages: 528
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

Table of Contents

I. Building Foundations

1. Understanding Interpersonal Communication

Daily Contacts: The Saga of Susan and Juan

Meet the Interpersonal Communicator

Essentials of Interpersonal Communication

Why We Communicate Interpersonally: Motivation

Making Interpersonal Contact: Characteristics, Principles, and Axioms of Communication

Diversity and Culture Contacts: Diversity and Communication Style

Gender Contacts: Gender and Communication Style

Media and Technology Contacts: Interpersonal Interaction and the Technological Embrace

Gaining Communication Competence

Daily Contacts: Wrap up

Critical Thinking Contacts: That's Life

2. The Impact of Self-Concept

Daily Contacts: Aisha's Term Paper Problem

The Self-Concept: Your Answer to Who You Are

Self-Esteem: Feelings of Self-Worth Affect You

How Others Shape Our Self-Concept

The Self in Relation to Others: Confirming, Rejecting, and Disconfirming Responses

The Self-Fulfilling Prophecy: The Influence of Positive and Negative Pygmalions

Changing Your Self-Concept: Revising Impressions and Conceptions

Diversity and Culture Contacts: How Important Is the I?

Gender Contacts: Gender and Self-Concept

Media and Technology Contacts: Seeing the Self Through Media and the Technological Looking Glass

Gaining Communication Competence: Ways to Strengthen Your Self-Concept

Daily Contacts: Wrap Up

Critical Thinking Contacts: Thinking Positively

3. Perception

Daily Contacts: Dax on Trial

Perception in Action: The Process at Work

The Role of Schemata, Sets, Selectivities, and Stereotypes

Exploring Other Barriers to Accurate Perception

Culture and Perception: Interpreting Through Different I's

Diversity and Culture Contacts: The Media and Perception

Gender Contacts: Gender and Perception

Technology Contacts: Technology and Virtual Reality

Gaining Communication Competence: Enhancing Your Perceptual Abilities

Daily Contacts: Wrap Up

Critical Thinking Contacts: Can You See It My Way?

II. Sharing Messages

4. Listening

Daily Contacts: Flora's Nonlistening

Differences between Listening and Hearing

The Stages of Listening

Types of Listening

Active and Inactive Listening

The Differences between Effective and Ineffective Listeners

The Ethics of Listening: A Look at Nonlistening Behaviors

A System for Hurdling Listening Roadblocks

The Feedback Factor

Diversity and Culture Contacts: Diversity's Influence on Listening

Gender Contacts: Gender's Influence on Listening

Media and Technology Contacts: Media and Technological Influences on Listening

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Who's Listening

5. Language

Daily Contacts: Words that Wound

Getting Into and Behind the Words We Use: The Meaning of Meaning

Language: A Definition

The Triangle of Meaning: Gaining Perspective

Semantic Barriers: Unlocking Person-to-Person Understanding

Mastering Meaning

Language and Relationships: Communication Style, Words, and Feelings

Diversity and Culture Contacts: Culture Speak

Gender Contacts: Gender Speak

Media and Technology Contacts: Distorted Reflections

Gaining Communication Competence

Daily Contacts: Wrap up

Critical Thinking Contacts: Can We Talk?

6. Nonverbal Communication

Daily Contacts: Sam's Surprise

Nonverbal Communication: A Definition

Understanding Nonverbal Communication: Functions and Characteristics

Types of Nonverbal Messages: Kinesics, Paralanguage, Proxemics, and Beyond

Diversity and Culture Contacts: Cultural Patterns in Nonverbal Behavior

Gender Contacts: Masculine and Feminine Styles in Nonverbal Behavior

Media and Technology Contacts: Nonverbal Messages Communicated by the Media and by Computer-Mediated Means

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Beyond Words

7. Conversations

Daily Contacts: Talk, Talk, Talk

The Importance of Conversational Contact

What Is Conversation?

Conversational Management

Repairing Conversational Damage

Diversity and Culture Contacts: Differences and Conversation

Gender Contacts: Differences and Conversation

Media and Technology Contacts: Media and Technology Talk

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Look Who's Talking

III. Discovering Interpersonal Dynamics

8. Emotions

Daily Contacts: Time Troubles

What Are Emotions?

Relationships and Emotions

The Value of Explaining Feelings

Diversity and Culture Contacts: The Expression of Emotions

Gender Contacts: The Expression of Emotions

Media and Technology Contacts: Channeling Feelings

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Triggers

9. Trust

Daily Contacts: Trust Troubles

What Is Trust?

Forgiveness: Rebuilding a Relationship After Trust Is Betrayed

Cost-Benefit Theory: The Price We Are Willing to Pay for a Relationship

Defining the Relational Situation

Gender, Risk, and Trust: Today's Dilemma

Relationship Ethics: Deception and Relationships

Culture Contacts: Influences on Trust

Gender Contacts: Influences on Lying and Trust

Media and Technology Contacts: Lessons about Trust

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Are You Honest or 'Fairly' Honest?

10. Power and Influence

Daily Contacts: Power Moment

Interpersonal Control: Exploring the Balance of Power in Relationships

Preparing to Exercise Power: Exploring How Attitudes, Beliefs, and Values Influence Persuasibility

Gaining Compliance in Interpersonal Relationships: The Promotion of Attitudinal and Behavioral Change

Diversity and Culture Contacts: Diversity, Values, and Relational Power

Gender Contacts: Gender and the Balance of Power

Media and Technology Contacts: Power Shifts

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Just Like Me

11. Conflict

Daily Contacts: Jim and Jack Joust

The Meaning of Conflict

Sources of Contact

Conflict Resolution Strategies

Your Expressive Style: Nonassertive, Aggressive, or Assertive

Diversity and Culture Contacts: Culture and Conflict Resolution

Gender Contacts: Gender and Conflict Resolution

Media and Technology Contacts: Conflict Resolution Models or Madness

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Flowers

IV. Making Contact

12. Relationship Dynamics

Daily Contacts: The Job Promotion

Types of Relationships

Why We Enter into Relationships: Relational Roles and Functions

Relationship Characteristics

Relationship Evolutions

The Relationship Spectrum: Communicating with Acquaintances, Friends, Lovers, and Others

Relationship Attractors: Who Is Attracted to Whom?

Diversity and Culture Contacts: Connections

Gender Contacts: Roles and Rules

Media and Technology Contacts: Exploring Social Worlds

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Nothing Personal

13. Intimacy and Distance

Daily Contacts: The Plane Trip

Self-Disclosure and Intimacy

Social Penetration Theory: Depth, Breadth, Intimacy, and Distance

The Johari Window and Self-Disclosure

Relationship Maintenance

Relationship Dysfunctions: Toxic Communication

Relationships and Death: The Grief Process

Relational Dialectics

Relationship Repair: Renegotiation or Dissolution

Diversity and Culture Contacts: Getting Closer Through Interpersonal Connections

Gender Contacts: Intimacy and Distance

Media and Technology Contacts: The Psychological Shortening of Long-Distance Relationships

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Pivotal Points

14. Relationships in Our Lives: Exploring Family-, Work-, and Health-Related Concerns

Daily Contacts: The Reunion

The Nature of Familial Communication

The Family as Communication System

Communication Functions and Dysfunctions: A Look at Family Communication Rules

Communication Patterns

Diversity and the Family

Gender and the Family

Media and Technology Contacts: It's Magic

The Importance of Interpersonal Communication at Work

The Dyad and the Organization

Networks and Interaction: Influencing Relationship Satisfaction

Working in Teams

Culture and the Workplace

Gender and the Workplace

Media and Technology Contacts: Reflecting and Refracting Images

Interpersonal Communication and Health

A Closer Look at the Characteristics of Therapeutic Relationships

The Practitioner-Client Dyad: Experiencing the Relationship

Communicate about AIDS with Each Other

Diversity and Culture Contacts: The Role of Culture

Gender Contacts: Health Care

Media and Technology Contacts: The Media's Messages and the Influence of New Technology

Gaining Communication Competence

Daily Contacts: Wrap Up

Critical Thinking Contacts: Over Breakfast

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