ISBN-10:
0256182132
ISBN-13:
9780256182132
Pub. Date:
01/28/1996
Publisher:
McGraw-Hill Professional Publishing
Corporate Information Systems Management: The Issues Facing Senior Executives / Edition 4

Corporate Information Systems Management: The Issues Facing Senior Executives / Edition 4

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Overview

Corporate Information Systems Management, Third Edition, is written for students and managers who desire an overview of contemporary information systems technology (IT) - computer, telecommunications, and office systems - management. It explains the relevant issues of effective management of information services activities and highlights the areas of greatest potential application of the technology. - from the Preface.

Product Details

ISBN-13: 9780256182132
Publisher: McGraw-Hill Professional Publishing
Publication date: 01/28/1996
Edition description: Older Edition
Pages: 320

Table of Contents

Preface vii
The Challenge of Information Systems Technology
1(18)
Introduction to IT Management
1(3)
Concepts of IT Management
3(1)
Challenges in Managing IT Assimilation
4(3)
A Young Technology
4(1)
Technological Growth
5(1)
IT End-User Coordination
5(1)
Specialization
6(1)
Shift in Focus
7(1)
Questions from Senior Management
7(3)
Issues in Information Technology
10(6)
The IT Environment
10(2)
IT Architecture and Organization
12(1)
Management Processes
13(1)
Project Management
14(1)
IT Strategy
15(1)
The IT Business
15(1)
Conclusion
16(3)
Manageable Trends
19(28)
Underlying Themes
19(1)
Strategic Impact
20(10)
A Contingency Approach to IT Management
24(6)
Integrating Changing Technology Platforms
30(1)
Assimilating Emerging Technologies
31(3)
Technology Identification and Investment
32(1)
Technological Learning and Adaptation
32(1)
Rationalization/Management Control
33(1)
Maturity/Widespread Technology Transfer
33(1)
Sourcing Policies for the IT Value Chain
34(2)
Applications Development Process
36(6)
Design
38(1)
Construction
38(1)
Implementation
39(1)
Operation
40(1)
Maintenance
40(2)
Partnership of Three Constituencies
42(1)
IT Management
42(1)
User Management
42(1)
General Management
43(1)
Summary
43(4)
Effects of IT on Competition
47(27)
Analyzing Impact
48(9)
Forces That Shape Strategy
49(3)
Search for Opportunity
52(5)
Analyzing the Value Chain for IT Opportunities
57(6)
Inbound Logistics
57(2)
Operations and Product Definition
59(1)
Outbound Logistics
59(1)
Marketing and Sales
60(1)
After-Sales Service
61(1)
Corporate Infrastructure
61(1)
Human Resources
62(1)
Technology Development
62(1)
Procurement
63(1)
The Risks of Information Systems Success
63(6)
Problems and Evaluations
63(4)
Assessing Competitor Risk
67(2)
The Challenge
69(1)
A New Point of View Is Required
69(5)
Planning Issues
70(1)
Confidentiality and Competition
71(1)
Evaluating Expenditures
71(1)
The IT-Management Partnership
72(1)
Opening Questions
72(1)
A Final Thought
73(1)
Electronic Commerce: From Interorganizational Systems to the Internet
74(38)
The Evolution of Interorganizational Systems
76(14)
IOS Evolution at American Hospital Supply (AHSC)
76(3)
IOS Evolution at American Airlines
79(3)
Patterns of Interaction among IOS Participants
82(1)
Levels of IOS Control
83(2)
From Proprietary IOS to Ubiquitous Platforms for Electronic Commerce
85(5)
Making Sense of Market Relationships
90(10)
IOS and Producer Relationships
92(4)
IOS and the Changing Buyer-Seller Relationship
96(4)
Managing the Evolution of Technology
100(1)
Maintaining a Secure Environment for Doing Business
101(3)
Developing and Maintaining Information Partnerships
104(5)
The Allegis Example
104(1)
Benefits of Information Partnering
105(1)
Types of Information Partnership
106(3)
Summary
109(3)
Information, Organization, and Control
112(22)
The Organization Design Challenge of the 1990s
112(13)
From Control to Learning
116(4)
From Autonomy to Collaboration
120(5)
Information, Organization, and Control in a Retail Bank
125(1)
Information, Organization, and Control in the Supermarket
126(1)
Targeted Opportunities
127(5)
Communicating Organizational Priorities
127(1)
Meaningful Budgets
128(1)
Effective Incentive Systems
129(1)
Solutions for Production
130(1)
Facts to Make the Sale
131(1)
Adaptation to Change
131(1)
Summary
132(2)
IT Architecture: Evolution and Alternatives
134(31)
The Evolution of IT Architecture
137(11)
The Mainframe (1950s to 1970s)
139(4)
The Microcomputer (Late 1970s and 1980s)
143(1)
Distributed Information Systems (Late 1980s to Present)
144(3)
Ubiquitous
147(1)
Value Creation in a Distributed IT Environment
148(7)
IT Architecture Implementation Issues in the 1990s
155(9)
Merging the Islands of Automation
155(3)
Managing Global Telecommunications
158(1)
Managing the IT Legacy
159(1)
Assimilating Emerging Information Technologies
160(4)
Summary
164(1)
Organizing and Leading the Information Technology Function
165(18)
Organization Issues in IT Development
165(4)
Some Examples
167(2)
Implications
169(1)
Pressures toward User Dominance
169(3)
Pent-Up User Demand
169(1)
Competitive and Service Growth in the IT Market
170(1)
User Control
171(1)
Fit with the Organization
171(1)
User Learning
172(1)
Summary
172(1)
Pressures Toward IT Control
172(5)
Staff Professionalism
172(2)
Feasibility Study Concerns
174(1)
Corporate Database System
175(1)
Fit with the Corporate Structure and Strategy
176(1)
Cost Analysis
176(1)
Summary
177(1)
Coordination and Location of IT Policy
177(4)
IT Responsibilities
178(1)
User Responsibilities
179(1)
General Management Support and Policy Overview
180(1)
Summary
181(2)
Information Technology Operations
183(28)
Changing Operations Environment
184(3)
A Focused Service Organization Alternative---An Example
185(1)
Alternative Organizations
186(1)
Developing and Operations Strategy
187(1)
Technology Planning
188(6)
Measuring and Managing Capacity
194(2)
Managing the IT Operations Workforce
196(4)
Selection Factors for Operations Manager and Staff
198(1)
Human Issues in Managing the Workforce
199(1)
Production Planning and Control
200(3)
Setting Goals
200(1)
Establishing Priorities
200(1)
Strategic Impact of IT Operations
201(1)
Implementing Production Control and Measurement
202(1)
Security
203(1)
Privacy
204(5)
The Roots of the Privacy Issue
205(1)
The Implications
206(3)
Summary
209(2)
Information Technology Management Processes
211(32)
Management Control
211(2)
IT Evolution and Management Control
213(5)
Software Issues
213(1)
Operations Issues
213(2)
Corporate Control Process
215(1)
Strategic Impact of IT on the Corporation
216(1)
Looking Ahead: Other Aspects of Control
217(1)
Results Control Architecture
218(10)
Unallocated Cost Center
218(1)
Allocated Cost Center and Charge-Out
219(5)
Profit Center
224(1)
Financial Reporting Process
225(2)
Nonfinancial Reporting Process
227(1)
IT Audit Function
228(1)
Summary
229(1)
Planning---A Contingent Focus
229(1)
Pressures toward IT Planning
230(4)
External (Corporate) Pressures
230(2)
Internal (IT Process) Pressures
232(2)
Limitations on IT Planning Results
234(7)
Planning as a Resource Drain
234(1)
Fit to Corporate Culture
235(1)
Strategic Impact of IT Activities
235(1)
Mismatches: Using the Strategic Grid
235(4)
Corporate Environmental Factors That Influence Planning
239(2)
Summary
241(2)
Managing the Information Technology Resource through Strategic Partnerships
243(21)
Why Outsourcing Alliances Are So Difficult
244(1)
Outsourcing in Retrospect
245(1)
Outsourcing in the 1990s
246(1)
What Drives Outsourcing?
247(5)
When to Outsource IT
252(4)
Position on the Strategic Grid
252(1)
Development Portfolio
253(2)
Organizational Learning
255(1)
A Firm's Position in the Market
256(1)
Current IT Organization
256(1)
Structuring the Alliance
256(5)
Contract Flexibility
257(1)
Standards and Control
257(1)
Areas to Outsource
258(1)
Cost Savings
259(1)
Supplier Stability and Quality
259(1)
Management Fit
260(1)
Conversion Problems
260(1)
Managing the Alliance
261(3)
The CIO Function
261(1)
Performance Measurements
262(1)
Mix and Coordination of Tasks
262(1)
Customer-Outsourcer Interface
263(1)
A Portfolio Approach to Information Technology Development
264(16)
Project Risk
265(6)
Elements of Project Implementation Risk
265(2)
Project Categories and Degree of Risk
267(1)
Assessing Risk of Individual Projects
268(3)
Portfolio Risk
271(1)
Summary
271(1)
Project Management: A Contingency Approach
272(6)
Management Tools
272(1)
Influences on Tool Selection
273(5)
Relative Contribution of Management Tools
278(1)
Summary
278(2)
Transnational IT Issues
280(22)
Information Technology Impact on Transnational Firms
282(3)
Geographic Transfer of Work
282(1)
Global Networking and Expertise Sharing
283(1)
Global Service Levels
283(1)
Time-Based Competition
284(1)
Cost Reduction
284(1)
Country Diversity
285(2)
Sociopolitical
285(1)
Language
285(1)
Local Constraints
285(1)
Economics
286(1)
Currency Issues
286(1)
Autonomy
286(1)
National Infrastructure
287(1)
Summary
287(1)
National IT Environment Issues
287(3)
Availability of IT Professional Staff
287(1)
Central Telecommunications
288(1)
National IT Strategy
288(1)
General Level of IT Sophistication
289(1)
Size of Local Market
289(1)
Data Export Control
289(1)
Technological Awareness
290(1)
Summary
290(1)
Corporate Factors Affecting IT Requirements
290(4)
Nature of the Firm's Business
291(1)
Strategic Impact of IT
292(1)
Corporate Organization
292(1)
Company Technical and Control Characteristics
293(1)
Other Considerations
294(1)
Transnational IT Policy Issues
294(7)
Guidance on Architecture
294(1)
Central Hardware/Software Concurrence or Approval
295(1)
Central Approval of Software Standards and Feasibility Studies
295(1)
Central Software Development
296(1)
IT Communications
297(1)
Staff Rotation
298(1)
Consulting Services
299(1)
Central IT Processing Support
299(1)
Technology Appraisal Program---An Example
300(1)
Summary
301(1)
The IT Business
302(18)
"The IT Business" Analogy
302(2)
The IT Marketing Mix
304(11)
The Products
304(2)
The IT Consumer
306(2)
Costs
308(2)
Channels of Distribution
310(2)
Competition
312(1)
Promotion
312(1)
Price
313(2)
The Role of the Board of Directors
315(1)
The Role of the IT Chief Executive Officer
316(1)
Summary
317(3)
Annotated Bibliography 320(5)
Index 325

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