'Well written, well researched... [the book] contributes to undermining ideas of professional hierarchy, in which long-term face-to-face is top of the pile, and short-term and the phone are the province of the amateur who knows not what they are up to. On the contrary, the counselling process as well as the use of counselling skills are resources that can be much more widely used than is possible if they are restricted to relatively long-term counselling. This is an excellent book covering a great deal of recent thinking about confidentiality, skills, training, quality and supervision in relation to the telephone [with] a useful chapter on its technology in relation to counselling' - Counselling, The Journal of the British Association
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About the Author
Maxine Rosenfield is an experienced counsellor and writer. She is currently managing the Telephone Training and Consultancy Service for the charity Broadcasting Support Services (BBS) and is Chair of the Telephone Helplines Association.
Table of Contents
IntroductionWhat Is Counselling by Telephone?Skills and Attitudes Needed When Counselling by TelephoneTraining, Supervision and Quality ControlTheoretical OrientationsThe Counsellor-Client RelationshipTelephone Group WorkTechnology and Counselling by TelephoneCounselling by Other Media