Counselling by Telephone

Counselling by Telephone

by Maxine Rosenfield


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'Well written, well researched... [the book] contributes to undermining ideas of professional hierarchy, in which long-term face-to-face is top of the pile, and short-term and the phone are the province of the amateur who knows not what they are up to. On the contrary, the counselling process as well as the use of counselling skills are resources that can be much more widely used than is possible if they are restricted to relatively long-term counselling. This is an excellent book covering a great deal of recent thinking about confidentiality, skills, training, quality and supervision in relation to the telephone [with] a useful chapter on its technology in relation to counselling' - Counselling, The Journal of the British Association

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Product Details

ISBN-13: 9780803979994
Publisher: SAGE Publications
Publication date: 01/14/1997
Series: Professional Skills for Counsellors Series , #3
Pages: 160
Product dimensions: 5.08(w) x 7.80(h) x (d)

About the Author

Maxine Rosenfield is an experienced counsellor and writer. She is currently managing the Telephone Training and Consultancy Service for the charity Broadcasting Support Services (BBS) and is Chair of the Telephone Helplines Association.

Table of Contents

What Is Counselling by Telephone?
Skills and Attitudes Needed When Counselling by Telephone
Training, Supervision and Quality Control
Theoretical Orientations
The Counsellor-Client Relationship
Telephone Group Work
Technology and Counselling by Telephone
Counselling by Other Media

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