Foreword by Marshall Goldsmith, #1 NY Times bestselling author, Thinkers50 - #1 Executive Coach and the only two-time #1 Leadership Thinker in the World
Complexity has met its match! Today, organizations are grappling with ambiguity, volatility and paradox surrounding the challenges they face. This is complexity. But too many leaders approach complexity the wrong way - they push their people harder and harder and tackle problems one at a time over months, sometimes even years, and nearly always in a linear fashion. It's like setting a pot of water on "low" and waiting for it to boil. To solve the seemingly intractable challenges that leaders bang their heads against for months - to get the metaphorical water to boil - you must generate a high amount of heat very quickly.
In this book, the authors share their proven formula for dramatically shortening the process and solving an organization's toughest challenges in mere days.
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About the Author
David Benjamin is the co-founder of Syntegrity and the chief architect behind its implementation of the Complexity Formula as laid out in his book, Cracking Complexity. David regularly guides leaders and their teams through their application of the formula, helping them get to decisions and action in days, no matter the industry, type of challenge, or nature of the organization. In this capacity, David has become a trusted advisor to Fortune 500 companies and government leaders on how to organize for complexity and find traction in the face of the intractable. He frequently speaks on a wide range of topics related to complexity, effective and efficient problem-solving, and human dynamics in systems. David spends most of the rest of his time and energy on writing, family, long-distance running and cracking cryptic crosswords. David and his wife, Angie, live near Toronto and have three incredibly talented daughters whom he loves equally.
Table of Contents
Chapter 1 Journey into the Unknown 1
Chapter 2 Getting Started 23
Chapter 3 A Picture Worth 418 Words 37
Chapter 4 Step 1. Acknowledge the Complexity 40
Chapter 5 Step 2. Construct a Really, Really Good Question 50
Chapter 6 Step 3. Target a Requisite Variety of Solvers 70
Chapter 7 Step 4. Localize the Solvers 91
Chapter 8 Step 5. Eliminate the Noise 99
Chapter 9 Step 6. Agree on the Right Agenda 112
Chapter 10 Step 7. Put People on a Collision Course 128
Chapter 11 Step 8. Advance Iteratively and Emergently 147
Chapter 12 Step 9. Change How People Interact 166
Chapter 13 Step 10. Translate Clarity and Insights into Action 177
Chapter 14 The Payoff 190
Appendix A Where Else? 199
Appendix B Troubleshooting 209