Creating Peace at Work: When Work Isn't Working

Creating Peace at Work: When Work Isn't Working

by Kathy Fragnoli


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If work isn't working, Creating Peace at Work can help the reader identify the behaviors that may be responsible and provide solutions for addressing them.

Product Details

ISBN-13: 9781568705842
Publisher: Fragnoli, Kathy
Publication date: 05/08/2007
Pages: 75
Product dimensions: 5.50(w) x 8.50(h) x 0.25(d)

About the Author

Kathy Fragnoli is an attorney and former senior manager with a major airline who has been a workplace mediator and arbitrator for 14 years. She has mediated cases from the pentagon to the penitentiary and has distilled the main cause of conflict at work in a short very readable book.

Table of Contents

Let There be Peace at Work and Let it Begin With Me     1
Are You a Piece of Work?
Setting the Tone
The Aura Effect
Pieces of the Puzzle     21
What is Wrong with This Person!
I'm OK and You're Not: Authority Issues
It's Lonely at the Top
Playing Favorites
Wired Up
Peace of Mind     41
I Want to be Like You When I Grow Up
Business Etiquette 101
Keeping the Peace     49
Playing Fair
Peace Officers
Containing Conflict
Peace Talks     61
Speaking Your Peace
From No to Why Not
Taking Responsibility
Peace Out     69
When It's Time to Leave
Making Peace

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