Pub. Date:
Taylor & Francis
The Crisis Manager: Facing Risk and Responsibility / Edition 1

The Crisis Manager: Facing Risk and Responsibility / Edition 1

by Otto Lerbinger, Lerbinger


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Product Details

ISBN-13: 9780805823875
Publisher: Taylor & Francis
Publication date: 01/28/1997
Series: Routledge Communication Series
Edition description: Older Edition
Pages: 398
Product dimensions: 5.90(w) x 8.90(h) x 0.90(d)

About the Author

Otto Lerbinger is professor emeritus at Boston University. He has lectured around the globe on issues of corporate communication, management, and public relations.

Table of Contents

Part I: Communication in an Era of Crises

An Era of Crises

Contingency Planning: Preparing for the Worst

Communicating During and After a Crisis

Part II: Managing Seven Types of Crises

Natural Crises

Technological Crises

Confrontation Crisis

Crises of Malevolence

Crises of Skewed Management Values

Crises of Deception

Crises of Management Misconduct

Part III: Improving Management Performance

Risk Management and Communication

Ethics: A Moral Code for Executives

Issues Management and Stakeholder Relationships

Part IV: Conclusions

The Crisis Manager

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