Crisp: Business Etiquette & Professionalism, Revised Edition: Your Guide to / Edition 2 available in Paperback
- Pub. Date:
This is a superb guide to the subtleties and complexities of business etiquette.
Table of Contents
Section 1: What Is Business Etiquette? The Role of Good Manners in Business Some Etiquette Basics Exercise Section 2: Principles of Impeccable Work Behavior Principles of Impeccable Work Behavior Exercise Section 3: Meeting People Meeting People When You're the Receptionist When You're In an Inside Office Shaking Hands Introducing People Exercise Section 4: Telephone Etiquette Telephone Etiquette Answering Your Phone When Callers Are Discourteous Screening Calls Making and Returning Calls Exercise Section 5: Electronic Etiquette Electronic Etiquette Fax Machines Answering Machines Voice Mail E-mail Exercise Section 6: Planning and Attending Business Meetings Planning Meetings Attending Meetings Exercise Section 7: Planning and Attending Meal Meetings Planning Meal Meetings Attending Business Meals Exercise Section 8: Business Invitations and Gifts Sending Invitations Responding to Invitations Don't Go Empty-Handed Exercise Section 9: Multicultural Etiquette Multicultural Etiquette Exercise Section 10: Summary and Answers to Exercises Summary Answers to Exercise Questions