ISBN-10:
1560524758
ISBN-13:
9781560524755
Pub. Date:
06/28/1998
Publisher:
Skillsoft
Crisp: Business Etiquette & Professionalism, Revised Edition: Your Guide to / Edition 2

Crisp: Business Etiquette & Professionalism, Revised Edition: Your Guide to / Edition 2

by M. Kay duPont

Paperback

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Overview

Crisp: Business Etiquette & Professionalism, Revised Edition: Your Guide to / Edition 2

This is a superb guide to the subtleties and complexities of business etiquette.

Product Details

ISBN-13: 9781560524755
Publisher: Skillsoft
Publication date: 06/28/1998
Series: Fifty-Minute Series
Edition description: REV
Pages: 112
Product dimensions: 8.10(w) x 7.90(h) x 0.12(d)

Table of Contents

Section 1: What Is Business Etiquette? The Role of Good Manners in Business Some Etiquette Basics Exercise Section 2: Principles of Impeccable Work Behavior Principles of Impeccable Work Behavior Exercise Section 3: Meeting People Meeting People When You're the Receptionist When You're In an Inside Office Shaking Hands Introducing People Exercise Section 4: Telephone Etiquette Telephone Etiquette Answering Your Phone When Callers Are Discourteous Screening Calls Making and Returning Calls Exercise Section 5: Electronic Etiquette Electronic Etiquette Fax Machines Answering Machines Voice Mail E-mail Exercise Section 6: Planning and Attending Business Meetings Planning Meetings Attending Meetings Exercise Section 7: Planning and Attending Meal Meetings Planning Meal Meetings Attending Business Meals Exercise Section 8: Business Invitations and Gifts Sending Invitations Responding to Invitations Don't Go Empty-Handed Exercise Section 9: Multicultural Etiquette Multicultural Etiquette Exercise Section 10: Summary and Answers to Exercises Summary Answers to Exercise Questions

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