How to transfer your organization’s most important knowledgebefore it walks out the door
When highly skilled subject matter experts, engineers, and managers leave their organizations, they take with them years of hard-earned, experience-based knowledgemuch of it undocumented and irreplaceable. Organizations can thereby lose a good part of their competitive advantage. The tsunami of “boomer” retirements has created the most visible, urgent need to transfer such knowledge to the next generation. But there is also an ongoing torrent of acquisitions, layoffs, and successionsnot to mention commonplace promotions and transfersall of which involve the loss of essential expertise.
Dorothy Leonard and Walter Swap first addressed this acute loss of knowledge in their groundbreaking book Deep Smarts (2005). Since then, managers have repeatedly asked them for practical, proven techniques that will help transfer those deep smartsthe organization’s critical, experience-based knowledgebefore it’s too late. Now, with coauthor Gavin Barton, the authors share a comprehensive approach to doing just that.
Based on original research, numerous interviews with top managers, and a wide range of corporate examples, Critical Knowledge Transfer provides a variety of practical options for identifying your firm’s deep smarts and transferring that intelligence from experts to successors. Critical Knowledge Transfer will enable managers to:
Determine the seriousness of their knowledge loss
Identify the deep smarts essential to their business
Utilize proven techniques for transferring knowledge when its loss is imminent
Identify and implement long-term transfer program apprenticeships
Set up individual learning plans for successors
Assess the success of their knowledge transfer initiatives
This book is essential reading for anyone managing talent in today’s volatile environment.
|Publisher:||Harvard Business Review Press|
|Product dimensions:||6.40(w) x 9.30(h) x 0.90(d)|
About the Author
Dorothy Leonard is the William J. Abernathy Professor of Business Administration Emerita at Harvard Business School and chief adviser of the consulting firm Leonard-Barton Group. She is the author or coauthor of three Harvard Business Review Press books: Deep Smarts, When Sparks Fly, and Wellsprings of Knowledge.
Walter Swap is Professor of Psychology Emeritus, former Chairman of the Psychology Department, and former Dean of Colleges at Tufts University. He is the coauthor of Deep Smarts and When Sparks Fly.
Gavin Barton is managing director of the Leonard-Barton Group and a principal of GB Performance Consulting. He holds a doctorate from Boston University.