ISBN-10:
074943922X
ISBN-13:
9780749439224
Pub. Date:
04/28/2003
Publisher:
Kogan Page, Ltd.
Cross-Cultural Communication: The Essential Guide to International Business, 3rd Edition / Edition 3

Cross-Cultural Communication: The Essential Guide to International Business, 3rd Edition / Edition 3

by John Mattock, John Mattock

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Product Details

ISBN-13: 9780749439224
Publisher: Kogan Page, Ltd.
Publication date: 04/28/2003
Edition description: 3rd ed.
Pages: 176
Product dimensions: 6.20(w) x 8.80(h) x 0.60(d)

About the Author

Mattock is a freelance consultant and communications trainer and is the author of numerous business books.

Table of Contents

The authorsix
Acknowledgementsxi
Introduction1
1Culture: How to unlock your own knowledge of your partner's culture, and apply it as you prepare to do business5
2Company: How to interpret your partner's company style and attitudes, and adjust your expectations to fit37
3Character: How to look more deeply into your partner's motivations aspirations, and lay your plans accordingly71
4Tactics: How to shape your style of negotiation to suit local conditions, while meeting your objectives93
5Timing: How to establish the right rhythms in the business relationship, measured over hours and over years107
6Talk: How to get your messages across both clearly and persuasively123
A glossary of Offshore English: What certain words are likely to mean in 'English' conversation in the world of international business147
Final quiz: Test your understanding of the international arena using true examples163
Further reading169
Index171

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