It contains 198 answers, much more than you can imagine; comprehensive answers and extensive details and references, with insights that have never before been offered in print. Get the information you need--fast! This all-embracing guide offers a thorough view of key knowledge and detailed insight. This Guide introduces what you want to know about Customer Service.
A quick look inside of some of the subjects covered: CoverGirl, Taxicab - Opposition to deregulation, Anonymous blogging - Types, CD Baby - History, Call Control eXtensible Markup Language Implementations, Product naming convention, Ethics of artificial intelligence - The threat to human dignity, Wayfair - Locations, Fastenal - History, Amazon.com Closed fulfillment, warehousing and customer service locations, VoiceXML, Carrier IQ - Updates, Employee engagement - Generating engagement, DOCSIS - Equipment, Enterprise content management - History, Home Shopping Network - Call center, Customer experience transformation, The International Customer Service Institute, HTC Hero - Android 2.1 update release and carrier issues, GSM services - Supplementary Services, Drinking water - United States, Automatic Call Distribution, Passive optical network - Network elements, Third-party logistics - Non-asset based logistics providers, Tellme Networks - Customers, MSN TV, Telecommunications in Pakistan - Regulatory environment, Customer engagement - Customer engagement as consumer behaviour, Avatar (computing) - Artificial intelligence, Reliability engineering - Reliability and availability program plan, Business marketing - Growth of B2B Marketing, Disabilities - Other models, Business marketing - The impact of the Internet, Connected Health - Goals, Dell, Inc. - Dell 2.0 and downsizing, and much more...