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Customer Service; Career Success through Customer Satisfaction
     

Customer Service; Career Success through Customer Satisfaction

by Paul R. Timm
 
This practical, real-world book presents the skills essential for success in customer service. Customer Service: Career Success Through Customer Satisfaction provides a clear and usable process for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. It provides

Overview

This practical, real-world book presents the skills essential for success in customer service. Customer Service: Career Success Through Customer Satisfaction provides a clear and usable process for developing the skills, attitudes, and thinking patterns needed to win customer satisfaction and loyalty. It provides practical examples of real situations and demonstrates how to apply the successful techniques to any company or situation. An essential resource for any employee, business owner, or professional who deals directly with customers.

Editorial Reviews

Booknews
A handbook on how to integrate better customer service into business organizations. Topics include identifying customer irritants, handling the customer recovery process, exceeding customer expectations, employee behavior, the role of management, and proper telephone and written communication skills. Annotation c. by Book News, Inc., Portland, Or.

Product Details

ISBN-13:
9780135766958
Publisher:
Simon & Schuster Adult Publishing Group
Publication date:
10/28/1997
Edition description:
Older Edition
Pages:
215
Product dimensions:
5.97(w) x 8.91(h) x 0.40(d)

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