Customer Service: Perspectives and Considerations for the EMS Leader

Customer Service: Perspectives and Considerations for the EMS Leader

by John R Brophy

Paperback

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Product Details

ISBN-13: 9781505678161
Publisher: CreateSpace Publishing
Publication date: 02/03/2015
Pages: 106
Product dimensions: 5.00(w) x 8.00(h) x 0.22(d)

About the Author

John R. Brophy has been in EMS for over 30 years. He has held provider and leadership roles in both operations and communications. His diverse experience and story-telling ability have positioned him as a frequent speaker at national and regional conferences. Over the years he has published numerous trade journal articles. This book is his fifth on a variety of EMS and leadership topics.

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