Customer Service Management Complete Self-Assessment Guide

Customer Service Management Complete Self-Assessment Guide

by Gerardus Blokdyk

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Overview

What is the total cost related to deploying Customer Service Management, including any consulting or professional services? Is Customer Service Management linked to key business goals and objectives? Do you monitor the effectiveness of your Customer Service Management activities? What will drive Customer Service Management change? Is the impact that Customer Service Management has shown?

Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role... In EVERY company, organization and department.

Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'

This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Customer Service Management investments work better.

This Customer Service Management All-Inclusive Self-Assessment enables You to be that person.

All the tools you need to an in-depth Customer Service Management Self-Assessment. Featuring 725 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Customer Service Management improvements can be made.

In using the questions you will be better able to:

- diagnose Customer Service Management projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices

- implement evidence-based best practice strategies aligned with overall goals

- integrate recent advances in Customer Service Management and process design strategies into practice according to best practice guidelines

Using a Self-Assessment tool known as the Customer Service Management Scorecard, you will develop a clear picture of which Customer Service Management areas need attention.

Your purchase includes access details to the Customer Service Management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.

Product Details

ISBN-13: 9781489144713
Publisher: Emereo Pty Ltd
Publication date: 01/05/2018
Pages: 114
Product dimensions: 6.00(w) x 9.00(h) x 0.24(d)

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