CUSTOMER SERVICE PLANNER HCby Martin Christopher
Packed with illustrations, checklists, quizzes and anecdotes, this book given an easy, practical approach to the topic of customer service. The Customer Service Planner is intended for busy marketing, distribution and sales managers and assumes no formal management training. It also gives undergraduate and postgraduate marketing students a flavour of the practicalities of the business world.
Most Helpful Customer Reviews
See all customer reviews