Customer Service Skills for Success / Edition 5

Customer Service Skills for Success / Edition 5

by Robert Lucas
5.0 2
ISBN-10:
0073397113
ISBN-13:
2900073397114
Pub. Date:
01/14/2011
Publisher:
McGraw-Hill Higher Education
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Overview

Customer Service Skills for Success / Edition 5

Happy customers are repeat customers. In Customer Success for C# Developers , author Ed Freitas frames software developers as an essential part of providing exemplary customer service, whether they're part of helpdesk staff or experienced team leaders. By looking at how traditional helpdesks are oriented and the resulting behaviors, Freitas proposes a different approach that transforms customer support from a required, yet often neglected department, to one that can generate recurring and new business for your company. Along the way, Freitas demonstrates how incident management can be handled within the applications you deliver, discusses how to convert customers into company evangelists, and examines different tools that can be used for troubleshooting customer issues.

This updated and expanded second edition of Book provides a user-friendly introduction to the subject, Taking a clear structural framework, it guides the reader through the subject's core elements. A flowing writing style combines with the use of illustrations and diagrams throughout the text to ensure the reader understands even the most complex of concepts. This succinct and enlightening overview is a required reading for all those interested in the subject .
We hope you find this book useful in shaping your future career & Business.

Product Details

ISBN-13: 2900073397114
Publisher: McGraw-Hill Higher Education
Publication date: 01/14/2011
Edition description: Older Edition
Pages: 416
Product dimensions: 6.00(w) x 1.25(h) x 9.00(d)

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