Why the 1982 Tylenol cyanide-poisoning case is always cited as the best model for damage control, when in fact it has no relevance to the typical corporate crisis.
Why Audi never fully recovered from driver accusations of “sudden acceleration”despite evidence that nothing was wrong with their cars.
What the crises faced by George W. Bush, Jim McGreevey, Sammy Sosa, Lance Armstrong, Martha Stewart, Coca-Cola, and the Catholic Church have in common . . . and what they don’t.
This new revised edition includes an additional chapter "Our Permanent Leakocracy" including information about WikiLeaks and what that notorious case means for business.
|Publisher:||Easton Studio Press, LLC|
|Edition description:||Revised Edition|
|Product dimensions:||5.40(w) x 8.20(h) x 0.70(d)|
About the Author
Eric Dezenhall is the CEO of Dezenhall Resources in Washington, D.C. He began his career in the White House Office of Communications during the Reagan presidency. Prior to starting his own firm, he worked at an international public relations agency and a political consulting firm. He is also the author of Nail ’Em: Confronting High-Profile Attacks on Celebrities and Businesses. His forthcoming novel The Devil Himself will be published by Thomas Dunne/St. Martin’s in the summer of 2011.
John Weber is the president of Dezenhall Resources and the firm’s second partner. He oversees client services and is the primary liaison with its affiliate agencies in the United States and Europe. Weber previously served as a senior manager at three of the world’s largest public relations firms. He began his career in marketing and advertising.
Table of Contents
1 The Tylenol Case Isn’t the Model for Every Crisis
2 Know the Difference Between a Nuisance, a Problem, a Crisis, and a Marketplace Assault
3 Blame and Resentment
4 Offense Wins, Defense Loses
5 Cloak Every Argument in a Principle
6 Preach to the Choir
7 Damage Control Means More Than Having
to Say You’re Sorry
8 A Crisis Well Managed Is a Tale of Redemption
9 When You Can’t Make Them Like You, Make Them Stop Attacking You
11 Do the Media’s Job for Them
12 When the Judge and Jury Need to Know
13 Write Your Own Case History
14 Know When to Fold Them
15 The Best Case Studies Are the Ones You’ll Never Hear About
16 In Crisis, Personality Trumps Planning
17 Know Whose Side Your Team Is On
18 The Crisis in Your Future
19 Fighting Back in the Age of YouTube: The Duke Lacrosse Counteroffensive and
A Roundup of Recent Crises
20 Our Permanent Leakocracy