Table of Contents
About the Authors
Preface
Introduction to the 2nd Edition
1. Dealing with Difficult Parents: An Overview
Part I: Today’s Parents
2. Who Are These Guys?: Describing Today’s Parents
3. What’s Wrong with These Parents Anyway?
Part II: Communicating with Parents
4. Building Credibility: Everyone Wants to Associate with a Winner
5. Taking Your Classroom Social
6. Positive Communication with Parents: An Ounce of Prevention
7. Listen, Learn, and Cultivate
Part III: Soothing the Savage Beast
8. Initiating Contact with Parents
9. Never Let ‘Em See You Sweat
10. What If The Parent Is Right?
11. The Best Way to Get In the Last Word…
12. Do You Feel Defensive? If So, Something Is Wrong
Part IV: Dealing with Parents in Difficult Situations
13. Delivering Bad News
14. But I Did Get a Good Deal: Examining the Car Salesman
15. What If They Use the "F" Word – Fair?
16. Focus on the Future
Part V: Increasing Parental Involvement
17. Understanding Parent Involvement
18. Increasing Parental Involvement at School
19. Increasing Parent Involvement at Home
Parting Thoughts
References