Talk Back / Fight Back
Patient, client, employee, small business owner, taxpayer, investor, consumer—it's time to defend yourself! Why should anyone tolerate an HMO not paying for his emergency surgery because he didn't give notice beforehand or accept a higher auto insurance rate because she lives in a low-income community? A large body of laws and regulations exists to give average workers and consumers the tools to talk back and fight back.
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About the Author
Mark Green, President of the New Democracy Project, was New York City’s Consumer Affairs Commissioner from 1990 to 1993 and elected Public Advocate from 1994 to 2001. He is the author or editor of 19 previous books, including The Consumer Bible, What We Stand For, and two New York Times bestsellers—Who Runs Congress? and The Book on Bush: How George W. (Mis)leads America (with Eric Alterman).