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The Definitive Handbook of Business Continuity Management / Edition 3

The Definitive Handbook of Business Continuity Management / Edition 3

by Andrew Hiles


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Product Details

ISBN-13: 9780470670149
Publisher: Wiley
Publication date: 12/28/2010
Pages: 832
Sales rank: 758,686
Product dimensions: 6.60(w) x 9.70(h) x 2.10(d)

About the Author

ANDREW HILES was founder and Chairman of the firstinternational user group for business continuity and disasterrecovery planning; founding Director and first Chairman and Fellowof the Business Continuity Institute; and a founder of the WorldFood Safety Organisation.

He is an acclaimed international presenter on crisis, risk andbusiness continuity management and author of five other books onthese topics – this book and others are required readingat many universities around the world. As a Director of KingswellInternational, Andrew delivers consultancy, workshops and seminarsacross Russia, Europe, the Pacific Rim and Australasia, North andSouth America, the Middle East, India, China and Africa and haspresented on radio and television.

In 1997 he was presented with the Western Press Award forservices to business; in 1999 was nominated for lifetimeachievement at the Business Continuity Institute / CorporateInsurance and Risk Awards in London; and in 2004 he was inducted tothe BC Hall of Fame by CPM magazine in Washington DC.

Andrew recently contributed the BC section to QatarFinance – The Ultimate Resource and continues toserve his blue chip clients internationally.

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Table of Contents


Foreword (Lyndon Bird).

Preface (David Honour).

Introduction to the 3rd Edition (Andrew Hiles).

How to Use this Book (Andrew Hiles).

Section One Achieving and Maintaining Business Continuity: anexecutive overview.

1 Enterprise Risk Management (Andrew Hiles).

2 Developing a BCM Strategy in Line with BusinessStrategy (Gary Hibberd).

3 The Importance of Business Strategy in Business ContinuityPlanning (Ranjit Kovilinkal Ramakrishnan and SatishViswanathan).

4 Multilateral Continuity Planning (Dennis C.Hamilton).

5 Marketing Protection: a Justification for Funding of TotalAsset Protection Programmes? (Andrew Hiles).

6 Operational Risk Management.

6-1 Operational Risk Management: a Primer (JohnRobinson).

6-2 Operational Risk Management: Risk and Consequences (PeterViner).

7 Crisis Management, Emergency Management, BCM, DR: What'sthe Difference and How do They Fit Together? (Gregg Jacobsonand Sue Kerr).

8 Business Continuity and Ethics (JohnOrlando).

Section Two Planning for Business Continuity: A 'how-to'guide.

9 Business Continuity Management Methodology (MalcolmCornish).

10 Project Initiation and Control (JayneHowe).

11 Risk Evaluation and Control: Practical Guidelines for RiskAssessment (Ian Charters).

12 Business Impact Assessment.

12-1 Business Impact Analysis (Peter Barnes).

12-2 Business Impact Analysis: Building a Better Mousetrap(Andrew Hiles).

13 BC Strategies for Information and CommunicationsTechnology.

13-1 Strategies for Continuity and Availability for Informationand Communications Technology (ICT) (Michael Smith andPiper-Anna Shields).

13-2 Business Continuity for Telecommunications (Paul F.Kirvan).

13-3 Planning to Recover Your Data: More Options (ThomasCarroll).

13-4 Business Continuity Strategies for the Business or WorkAreas (Neal Courtney).

14 Strategies for Different Market Sectors.

14-1 Business Continuity Strategies for the Financial Sector(Andrew Hiles).

14-2 Business Continuity Strategies for Manufacturing andLogistics (Melvyn Musson).

14-3 Business Continuity and the Supply Chain (CharlieMaclean-Bristol).

14-4 Case Study: Implementing Business Continuity in theUpstream and Midstream Energy Sector (Petrochemicals andRefineries) (Vincent Tombros).

14-5 From an Island to a Continent: Business Continuity in aTelecommunication Company (Timothe Graziani).

14-6 BC Strategies in the Retail Sector (SteveMellish).

14-7 Strategies for Funding Recovery (Danny Rowland).

15 Developing and Implementing the Written Plan(Andrew Hiles).

16 Awareness and Training (Andrew Hiles).

17 BC Plan Testing.

17-1 BC Plan Testing (Tim Armit).

17-2 Testing vs. Exercising: What's the Difference? (PhilipJan Rothstein).

18 BCM Audit (Rolf von Rössing).

Appendix 1 Case Studies (Peter Barnes, Andrew Hiles,Allen Johnson and Lyndon Bird).

A1 A Storm, Earthquake, Explosion: a General Overview.

A1 B Living Nightmares.

A1 C World Trade Center Explosion - February 26, 1993.

A1 D Hurricane Andrew, Miami - August 24, 1992.

A1 E Chicago Floods - April 13, 1992.

A1 F Thirty Seconds of Terror! The California Earthquake.

A1 G After the Fire: First Interstate Bank, Los Angeles.

A1 H One Meridian Plaza, Philadelphia.

A1 I The Mercantile Fire.

A1 J How Floods Can Ruin Your Day: London College ofPrinting.

A1 K Flood Highlights.

A1 L A Cautionary Tale.

A1 M It Happened to Them.

A1 N Fire Highlights.

A1 O Wessex Regional Health Authority.

A1 P The Bishopsgate Bomb - April 25, 1993.

A1 Q City Bomb Blast, St Mary Axe - April 10, 1992.

A1 R Explosion Roundup.

A1 S Stop Thief!

A1 T Miscellaneous Highlights.

A1 U Lessons in Risk Management from the Auckland PowerCrisis.

A1 V Foot and Mouth: A Preventable Disaster.

A1 W The Madrid Rail Bombings - March 11, 2004.

A1 X Istanbul Bombings - November 2003.

A1 Y London Bombings - July 7, 2005 (7/7).

A1 Z Buncefield (UK) Oil Terminal Disaster - December 11,2005.

A1 AA Intellectual Property Theft and Business Continuity.

A1 AB Euroclear Bank Uses BCM Framework to Manage the Impact ofthe Collapse of Lehman Brothers.

A1 AC The Toyota Recalls, 2009-2010.

A1 AD The Icelandic Volcanic Ash Plume - April 2010.

A1 AE The 2010 BP Oil Spill - Gulf of Mexico.

Appendix 2 Guidance Notes (Malcolm Cornish, LyndonBird, Allen Johnson and Russell Price).

A2 A Pandemic Planning.

A2 B Selecting the Tools to Support the Process.

A2 C The Role of Insurance.

A2 D Five Nines: Chasing the Chimera?

A2 E Consultancy without Tears.

A2 F Coping with People in Recovery.

A2 G Benchmarking and Business Continuity: Exploring and UsingBenchmarking to Assess and Develop Your Business ContinuityManagement Programme.

A2 H Changing Attitudes to Business Continuity in Private andPublic Sectors.

Appendix 3 Professional Associations, Certification Standardsand Resources for BCM Practitioners (Mike Gifford, LyndonBird, Dhiraj Lal, Gary Liu, Russell Price and Dawn M.Shiley).

Appendix 4 International Perspectives (Paul F. Kirvan,Lyndon Bird, Dhiraj Lal, Louise Theunissen and AndrewHiles).

A4 A International Standards and Legislation in BusinessContinuity.

A4 B Business Continuity Management: International Perspectivesin 2010.

A4 C Business Continuity Planning in the Middle East and theIndian Subcontinent.

A4 D Business Continuity Management in Africa.

A4 E Business Continuity in China.

Glossary of General Business Continuity Terms.


What People are Saying About This

From the Publisher

"incredibly detailed and useful..the glossary is a real godsend for anyone new to the topic" (Justin Doherty and Jamie Ayres in, August 1999)

"excellent overview..extremely informative...this book will tell you why you need a (business continuity) plan and then helps you to put it together. Business continuity has never looked so good!" (Secure Computing, October 1999)

"extremely authoritative book...a particularly useful the very comprehensive case studies (which) over 20 actual incidents are discussed" (Security Management and Industry Today, March 2000 )

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