This book combines over 500 years of experience from leadingBusiness Continuity experts of many countries. It is presented inan easy-to-follow format, explaining in detail the core BCactivities incorporated in BS 25999, Business ContinuityGuidelines, BS 25777 IT Disaster Recovery and other standards andin the body of knowledge common to the key business continuityinstitutes.
Contributors from America, Asia Pacific, Europe, China, Indiaand the Middle East provide a truly global perspective, bringingtheir own insights and approaches to the subject, sharing bestpractice from the four corners of the world.
We explore and summarize the latest legislation, guidelines andstandards impacting BC planning and management and explain theirimpact.
The structured format, with many revealing case studies,examples and checklists, provides a clear roadmap, simplifying andde-mystifying business continuity processes for those new to itsdisciplines and providing a benchmark of current best practice forthose more experienced practitioners.
This book makes a massive contribution to the knowledge base ofBC and risk management. It is essential reading for all businesscontinuity, risk managers and auditors: none should be withoutit.
|Product dimensions:||6.60(w) x 9.70(h) x 2.10(d)|
About the Author
He is an acclaimed international presenter on crisis, risk andbusiness continuity management and author of five other books onthese topics – this book and others are required readingat many universities around the world. As a Director of KingswellInternational, Andrew delivers consultancy, workshops and seminarsacross Russia, Europe, the Pacific Rim and Australasia, North andSouth America, the Middle East, India, China and Africa and haspresented on radio and television.
In 1997 he was presented with the Western Press Award forservices to business; in 1999 was nominated for lifetimeachievement at the Business Continuity Institute / CorporateInsurance and Risk Awards in London; and in 2004 he was inducted tothe BC Hall of Fame by CPM magazine in Washington DC.
Andrew recently contributed the BC section to QatarFinance – The Ultimate Resource and continues toserve his blue chip clients internationally.
Table of ContentsContributors.
Foreword (Lyndon Bird).
Preface (David Honour).
Introduction to the 3rd Edition (Andrew Hiles).
How to Use this Book (Andrew Hiles).
Section One Achieving and Maintaining Business Continuity: anexecutive overview.
1 Enterprise Risk Management (Andrew Hiles).
2 Developing a BCM Strategy in Line with BusinessStrategy (Gary Hibberd).
3 The Importance of Business Strategy in Business ContinuityPlanning (Ranjit Kovilinkal Ramakrishnan and SatishViswanathan).
4 Multilateral Continuity Planning (Dennis C.Hamilton).
5 Marketing Protection: a Justification for Funding of TotalAsset Protection Programmes? (Andrew Hiles).
6 Operational Risk Management.
6-1 Operational Risk Management: a Primer (JohnRobinson).
6-2 Operational Risk Management: Risk and Consequences (PeterViner).
7 Crisis Management, Emergency Management, BCM, DR: What'sthe Difference and How do They Fit Together? (Gregg Jacobsonand Sue Kerr).
8 Business Continuity and Ethics (JohnOrlando).
Section Two Planning for Business Continuity: A 'how-to'guide.
9 Business Continuity Management Methodology (MalcolmCornish).
10 Project Initiation and Control (JayneHowe).
11 Risk Evaluation and Control: Practical Guidelines for RiskAssessment (Ian Charters).
12 Business Impact Assessment.
12-1 Business Impact Analysis (Peter Barnes).
12-2 Business Impact Analysis: Building a Better Mousetrap(Andrew Hiles).
13 BC Strategies for Information and CommunicationsTechnology.
13-1 Strategies for Continuity and Availability for Informationand Communications Technology (ICT) (Michael Smith andPiper-Anna Shields).
13-2 Business Continuity for Telecommunications (Paul F.Kirvan).
13-3 Planning to Recover Your Data: More Options (ThomasCarroll).
13-4 Business Continuity Strategies for the Business or WorkAreas (Neal Courtney).
14 Strategies for Different Market Sectors.
14-1 Business Continuity Strategies for the Financial Sector(Andrew Hiles).
14-2 Business Continuity Strategies for Manufacturing andLogistics (Melvyn Musson).
14-3 Business Continuity and the Supply Chain (CharlieMaclean-Bristol).
14-4 Case Study: Implementing Business Continuity in theUpstream and Midstream Energy Sector (Petrochemicals andRefineries) (Vincent Tombros).
14-5 From an Island to a Continent: Business Continuity in aTelecommunication Company (Timothe Graziani).
14-6 BC Strategies in the Retail Sector (SteveMellish).
14-7 Strategies for Funding Recovery (Danny Rowland).
15 Developing and Implementing the Written Plan(Andrew Hiles).
16 Awareness and Training (Andrew Hiles).
17 BC Plan Testing.
17-1 BC Plan Testing (Tim Armit).
17-2 Testing vs. Exercising: What's the Difference? (PhilipJan Rothstein).
18 BCM Audit (Rolf von Rössing).
Appendix 1 Case Studies (Peter Barnes, Andrew Hiles,Allen Johnson and Lyndon Bird).
A1 A Storm, Earthquake, Explosion: a General Overview.
A1 B Living Nightmares.
A1 C World Trade Center Explosion - February 26, 1993.
A1 D Hurricane Andrew, Miami - August 24, 1992.
A1 E Chicago Floods - April 13, 1992.
A1 F Thirty Seconds of Terror! The California Earthquake.
A1 G After the Fire: First Interstate Bank, Los Angeles.
A1 H One Meridian Plaza, Philadelphia.
A1 I The Mercantile Fire.
A1 J How Floods Can Ruin Your Day: London College ofPrinting.
A1 K Flood Highlights.
A1 L A Cautionary Tale.
A1 M It Happened to Them.
A1 N Fire Highlights.
A1 O Wessex Regional Health Authority.
A1 P The Bishopsgate Bomb - April 25, 1993.
A1 Q City Bomb Blast, St Mary Axe - April 10, 1992.
A1 R Explosion Roundup.
A1 S Stop Thief!
A1 T Miscellaneous Highlights.
A1 U Lessons in Risk Management from the Auckland PowerCrisis.
A1 V Foot and Mouth: A Preventable Disaster.
A1 W The Madrid Rail Bombings - March 11, 2004.
A1 X Istanbul Bombings - November 2003.
A1 Y London Bombings - July 7, 2005 (7/7).
A1 Z Buncefield (UK) Oil Terminal Disaster - December 11,2005.
A1 AA Intellectual Property Theft and Business Continuity.
A1 AB Euroclear Bank Uses BCM Framework to Manage the Impact ofthe Collapse of Lehman Brothers.
A1 AC The Toyota Recalls, 2009-2010.
A1 AD The Icelandic Volcanic Ash Plume - April 2010.
A1 AE The 2010 BP Oil Spill - Gulf of Mexico.
Appendix 2 Guidance Notes (Malcolm Cornish, LyndonBird, Allen Johnson and Russell Price).
A2 A Pandemic Planning.
A2 B Selecting the Tools to Support the Process.
A2 C The Role of Insurance.
A2 D Five Nines: Chasing the Chimera?
A2 E Consultancy without Tears.
A2 F Coping with People in Recovery.
A2 G Benchmarking and Business Continuity: Exploring and UsingBenchmarking to Assess and Develop Your Business ContinuityManagement Programme.
A2 H Changing Attitudes to Business Continuity in Private andPublic Sectors.
Appendix 3 Professional Associations, Certification Standardsand Resources for BCM Practitioners (Mike Gifford, LyndonBird, Dhiraj Lal, Gary Liu, Russell Price and Dawn M.Shiley).
Appendix 4 International Perspectives (Paul F. Kirvan,Lyndon Bird, Dhiraj Lal, Louise Theunissen and AndrewHiles).
A4 A International Standards and Legislation in BusinessContinuity.
A4 B Business Continuity Management: International Perspectivesin 2010.
A4 C Business Continuity Planning in the Middle East and theIndian Subcontinent.
A4 D Business Continuity Management in Africa.
A4 E Business Continuity in China.
Glossary of General Business Continuity Terms.
What People are Saying About This
"incredibly detailed and useful..the glossary is a real godsend for anyone new to the topic" (Justin Doherty and Jamie Ayres in ft.com, August 1999)
"excellent overview..extremely informative...this book will tell you why you need a (business continuity) plan and then helps you to put it together. Business continuity has never looked so good!" (Secure Computing, October 1999)
"extremely authoritative book...a particularly useful element...is the very comprehensive case studies appendix..in (which) over 20 actual incidents are discussed" (Security Management and Industry Today, March 2000 )