As graphic designers, we’re in the business of visual communication. It’s our job to create static or animated graphics that convey a message. We’re experts at visualizing communication, but many of us could use help actually communicating with our clients. In Designer Aloha, Chris M Brock shares his client communication system he has been refining for over a decade. Being a self-employed and freelance graphic designer since 2005, Chris has laid out a short, simple system which is based on providing quality work, over-delivering, and practicing epic customer service. Chris wrote this functional handbook to help you and fellow graphic designers strengthen their relationships with customers. From hiring a client, to helping them, and to firing them when relationships go sour – Chris provides a strategy for you to use to improve your client's experience and save you headaches.