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Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations / Edition 1
     

Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations / Edition 1

by Cathy A. Costantino, Christina Sickles Merchant, Christina S. Merchant
 

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ISBN-10: 0787901628

ISBN-13: 9780787901622

Pub. Date: 11/28/1995

Publisher: Wiley

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient,

Overview

Expert advice on building better conflict management programs

Conflict in the workplace is always an eventuality. But it needn't be so costly or counter-productive. This book presents a clear, step-by-step approach for developing conflict management systems within any organization that anticipate the inevitability of conflict and deal with it in a effecient, cost-effective way. The authors, both promiment experts in the field, present a structured process for assessing conflict management programs in order to improve them or to implement new ones. As such, this book serves as an excellent resource for organization development and human resource professionals and consultants interested in proactively tackling the business concerns that conflict brings.

Product Details

ISBN-13:
9780787901622
Publisher:
Wiley
Publication date:
11/28/1995
Series:
Conflict Resolution Series
Pages:
272
Sales rank:
585,195
Product dimensions:
6.42(w) x 8.98(h) x 0.81(d)

Table of Contents

COPING WITH CONFLICT IN ORGANIZATIONS.

Organizational and Individual Responses to Conflict.

Conflict Management as a System.

The Emerging Use of ADR in Organizations.

IMPROVING CONFLICT MANAGEMENT SYSTEMS.

Interest-Based Dispute Systems Design.

Moving into the System: Entry and Contracting.

Looking at the Big Picture: Organizational Assessment.

Constructing Conflict Management Models: Design Architecture.

Building a Knowledge and Skill Base: Training and Education.

Getting Started: Implementation.

Motivating Others: Rewards and Incentives.

Figuring Out If It Works: Evaluation.

TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.

Taking the System as You Find It.

Having Tea with Your Demons: Resistance and Constraints.

Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.

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