About the Authors.
1: Introduction and Overview. 1. Introduction and Overview; Karat, et al.
2: Theoretical, Conceptual and Architectural Frameworks of Personalization. 2. Personalizing Interaction; Karat, et al. 3. Towards Psychological Customization of Information for Individuals and Some Groups; Saari, Turpeinen. 4. Personalization and Trust; Briggs, et al. 5. "I Didn't Buy it for Myself"; Cranor. 6. An Information Architecture Perspective on Personalization; Instone. 7. E-Commerce Personalization and Real-Time Site Monitoring; Hoelscher, Dietrich.
3: Research on the Design and Evaluation of Personalized User Experiences in Different Domains. 8. Personalized Electronic Banking Services; Hiltunen, et al. 9. Personalized Ubiquitous Commerce; Wan. 10. Self-Service, Personalization and Electronic Government; Halstead-Nussloch. 11. Creating an E-Commerce Environment where Consumers are Willing to Share Personal Information; Brodie, et al. 12. Buyer Behavior in Personalized Shopping Environments; Häubl, et al.
4: Approaches to Personalization through Recommender Systems. 13. Supporting Travel Decision Making through Personalized Recommendation; Ricci, Del Missier. 14. Improving Collaborative Recommender Systems by Means of User Profiles; Degemmis, et al. 15. Personalized Presentation of Policies and Processes; Wagner, Lieberman. 16. Recommending as Personalized Teaching; Stolze, Stroebel.
5: Lessons Learned and Future Research Questions. 17. Impacts of User Privacy Preferences on Personalized Systems; Teltzrow, Kobsa. 18. Challenges for User-Centric Personalization research; Blom.