Digitalization is here to stay.
Digitalization is placing unprecedented pressure on organisations and government institutions to evolve. At the present rate, 75% of the S&P 500 incumbents would be gone by 2027. That means managing our collective transition to a digitally-driven business model is vital and crucial to our quest for a prosperous nation. And since digital touches so many parts of our lives, society and development, any significant reform program requires coordination of people, processes, and technologies. This transition toward a successful value delivery needs new skills, a holistic vision on growth trends and challenges, and a seamless collaboration between technology and governance.
This book therefore defines, justifies and outlines the urgent steps needed for digital transformation in the Nigerian public service. At the heart of this clarion call is the on-going civil service reform, a process which has yet to formulate and implement a comprehensive as well as an integrated strategy to digitise public infrastructure and services – a matter which should be of national urgency.
The Nigerian public wants quality services to be delivered faster, better, greener, cheaper, more integrated and more ecologically friendly. Nigeria’s dependence on ever-fluctuating oil prices, which are today near their lowest in recent national economic history, entails that these improvements must be delivered at a lower cost than ever before. This means that the drive for greater efficiency must be relentless, and productivity must continue to improve. Public sector productivity has often been static (and sometimes regressive) whilst the private sector has grown year after year. The need for efficiency and economic sustainability implies that government work, wherever possible, must become digitally enabled and integrated within its numerous Ministries, Departments and Agencies (MDAs).
Around the world, governments are embracing digital transformation through digital service enablement. Government digital service is becoming the norm and is central to technology adoption in the public service globally. It is also true that wealthy nations are exploring the possibility of using blockchain technology that underpins the bitcoin crypto-currency to increase efficiency in the delivery of high quality and trust-based services. According to the Greeks, “A society grows great when old men plant trees whose shade they know they shall never sit in.” Nigerian government leaders are therefore invited to consider seriously digitising their public services as detailed in this book.
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|Publisher:||Jacobs Edoite Edo|
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About the Author
As a volunteer Consultant for the Stanford Institute for Innovation in Developing Economies (Stanford SEED), he support its vision of bringing the power of innovation, entrepreneurship, and leadership to established businesses in sub-Saharan Africa and their leaders on the ground and in their communities.
Professor Dr Axel Uhl is the deputy head of the Institute for Business Information Technology at the Zurich University of Applied Sciences. His main areas of research are Digital Transformation, Business Transformation, Sustainability and Leadership. Before working at the University, he had been in Senior Management roles at Allianz Insurance AG, DaimlerChrysler AG, KPMG, Novartis and SAP SE.
Rob Llewellyn is the co-author of a new digital disruption book to be published by Springer, a keynote speaker at digital transformation conferences, and has been awarded Global Business Transformation Master status by SAP as a trusted C-suite advisor. He is also the creator of the THRIVE Digital Business Transformation Framework and its accompanying premium online video training for executives.
Table of ContentsIntroduction
Aim of the Book
How the Book is organized
Section I - Background & Service Review
Nigeria, A brief
Digital Transformation lessons
Digital Government Trends
Blockchain and the New Digital Economy
Digital and the Future of Government
Section II - Strategy & Plan
Public Service Digital Transformation
Digital Transformation Success Factors
Digital Transformation and Nigeria
Digital Transformation and the Nigeria Approach
Financing Nigeria's Digital Transformation
Section III - Implementation & Monitoring
Implementing and Managing the Transformation Process
Measuring the Transformation Progress and Impact
Digital Transformation Key Performance Indicators
Evaluation Parameters and Reporting on Nigeria Experience
Conclusion and Recommendation