Digital versus Non-Digital Reference: Ask a Librarian Online and Offline

Digital versus Non-Digital Reference: Ask a Librarian Online and Offline

by Linda S Katz

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Product Details

ISBN-13: 9781136423314
Publisher: Taylor & Francis
Publication date: 05/13/2013
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 176
File size: 546 KB

Table of Contents

  • Preface (Jessamyn West)
  • SECTION ONE: THE OLD versus THE NEW
  • Have(n’t) We Been Here Before? Lessons from Telephone Reference (M. Kathleen Kern)
  • E-Mail Reference as Substitute for Library Receptionist (Susan M. Braxton and Maureen Brunsdale)
  • The Internet Public Library as a Teaching Tool for Shockingly Traditional Reference Skills (Abigail Leah Plumb)
  • “Contact Us”: Archivists and Remote Users in the Digital Age (Katharine A. Salzmann)
  • Characteristics of E-Mail Reference Services in Selected Public Libraries, Victoria, Australia (Doreen Sullivan)
  • SECTION TWO: HOW WE DO IT HERE
  • Predicting the Success of Commercial AskA Services in the United States and Abroad (Jenny Baum and Kate Lyons)
  • Wired New Jersey: Q and A NJ (Carol Van Houten)
  • Library LAWLINE: Collaborative Virtual Reference in a Special Library Consortium (Scott Matheson)
  • Planning for Multilingual Chat Reference in a Suburban Public Library System (Edana McCaffery Cichanowicz and Nan Chen)
  • SECTION THREE: A FEW THINGS TO THINK ABOUT
  • The Social Life of Digital Reference: What the Technology Affords (Mita Sen-Roy)
  • The Case for Non-Intrusive Research: A Virtual Reference Librarian’s Perspective (Bruce Jensen)
  • Index
  • Reference Notes Included

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