Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

by Doug Lipp
3.5 2

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Overview

Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees by Doug Lipp

Leadership lessons from the iconic brand you can use to drive Disney-style success

In helping Walt Disney create “The Happiest Place on Earth,” Van France and his team started a business revolution in 1955 that eventually became the Disney University—the employee training and development program that powers one of the most famous brands on earth.

Disney U examines how Van France's timeless company values and leadership expertise have turned into a training and development dynasty: the Disney U. The book reveals the heart of the Disney Culture and describes the company's values and operational philosophies that support the world-famous Disney brand.

Doug Lipp is an internationally acclaimed expert on customer service, leadership, change management and global competitiveness, specializing in the lessons he learned at the Disney U.

Product Details

ISBN-13: 9780071808088
Publisher: McGraw-Hill Education
Publication date: 03/29/2013
Sold by: Barnes & Noble
Format: NOOK Book
Pages: 256
Sales rank: 374,088
File size: 674 KB

About the Author

DOUG LIPP helped create the first international version of the Disney University, in Japan at Tokyo Disneyland, and then led the training team of the Disney University at the corporate headquarters of The Walt Disney Company, The Walt Disney Studios. He mentored under a number of Disney University visionaries, including the Disney University founder, Van France. Lipp consults with numerous Fortune 100 corporations and travels the world speaking about the lessons he learned at the Disney University.

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Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees 3.5 out of 5 based on 0 ratings. 2 reviews.
litpixie More than 1 year ago
If you've ever worked for The Disney Company then most of this information will be old. However, if you haven't worked for Disney there is a lot of good information in this book about how to create happy employees and wonderful "guest" service. Regardless of what business you work in there is a lot of great ideas how to motivate your employees.
Anonymous More than 1 year ago
Probably a good book but don't buy the $14.99 when it's not an audio book.