Diversity at Work: The Practice of Inclusion
How can organizations, their leaders, and their people benefit from diversity? The answer, according to this cutting-edge book, is the practice of inclusion. Diversity at Work: The Practice of Inclusion (a volume in SIOP's Professional Practice Series) presents detailed solutions for the challenge of inclusionhow to fully connect with, engage, and empower people across all types of differences. Its editors and chapter authorsall topic experts ranging from internal and external change agents to academicseffectively translate theories and research on diversity into the applied practice of inclusion. Readers will learn about the critical issues involved in framing, designing, and implementing inclusion initiatives in organizations and supporting individuals to develop competencies for inclusion. The authors' diverse voices combine to provide an innovative and expansive model of the practice of inclusion and to address its key aspects at the individual, group, and organizational levels. The book, designed to be a hands-on resource, provides case studies and illustrations to show how diversity and inclusion operate in a variety of settings, effectively highlighting the practices needed to benefit from diversity. This comprehensive handbook:
- Explains how to conceptualize, operationalize, and implement inclusion in organizations.
- Connects inclusion to multiple dimensions of diversity (including gender, race, ethnicity, nationality, social class, religion, profession, and many others) in integrative ways, incorporating specific and relevant examples.
- Includes models, illustrations, and cases showing how to apply the principles and practices of inclusion.
- Addresses international and multicultural perspectives throughout, including many examples.
- Provides practitioners with key perspectives and tools for thinking about and fostering inclusion in a variety of organizational contexts.
- Provides HR professionals, industrial-organizational psychologists, D&I practitioners, and those in related fieldsas well as anyone interested in enhancing the workplacewith a one-stop resource on the latest knowledge regarding diversity and the practice of inclusion in organizations.
This vital resource offers a clear understanding of and a way to navigate the challenges of creating and sustaining inclusion initiatives that truly work.
A division of the American Psychological Association and established in 1945, the Society for Industrial and Organizational Psychology (SIOP) is the premier association for professionals charged with enhancing human well-being and performance in organizational and work settings. SIOP has more than 7,000 members.
About the Author
Bernardo M. Ferdman, Ph.D. (Editor) is professor of organizational psychology at Alliant International University in San Diego and a leadership and organization development consultant. He is a SIOP Fellow and consults, writes, speaks, teaches, and conducts research on diversity and inclusion, multicultural leadership, Latinos & Latinas in the workplace, and bringing one's whole self to work.
Barbara R. Deane (Associate Editor) is editor-in-chief for DiversityCentral.com and the Cultural Diversity at Work Archive and vice-president of The GilDeane Group, Inc. She writes, edits, consults, and speaks on diversity and inclusion and cross-cultural business issues.
Table of Contents
List of Tables, Figures, and Exhibits xiii
Foreword xviiAllan H. Church and Janine Waclawski
Preface and Acknowledgments xxiBernardo M. Ferdman and Barbara R. Deane
The Editors xxxiii
The Authors xxxv
Part One: Frameworks for Understanding Inclusion 1
1 The Practice of Inclusion in Diverse Organizations: Toward aSystemic and Inclusive Framework 3Bernardo M. Ferdman
2 Communicating About Diversity and Inclusion 55V. Robert Hayles
Part Two: Individual and Interpersonal Perspectives andPractices 91
3 Creating Inclusion for Oneself: Knowing, Accepting, andExpressing One’s Whole Self at Work 93Bernardo M. Ferdman and Laura Morgan Roberts
4 Strengthening Interpersonal Awareness and Fostering RelationalEloquence 128Ilene C. Wasserman
5 Intercultural Competence: Vital Perspectives for Diversity andInclusion 155Janet M. Bennett
6 The Work of Inclusive Leadership: Fostering AuthenticRelationships, Modeling Courage and Humility 177Plácida V. Gallegos
Part Three: Organizational and Societal Perspectives andPractices 203
7 From Diversity to Inclusion: An Inclusion Equation 205Mary-Frances Winters
8 Inclusive Human Resource Management: Best Practices and theChanging Role of Human Resources 229Lynn R. Offermann and Tessa E. Basford
9 Inclusive Organization Development: An Integration of TwoDisciplines 260Allan H. Church, Christopher T. Rotolo, Amanda C. Shull, andMichael D. Tuller
10 The Development of Inclusive Leadership Practice andProcesses 296Lize Booysen
11 Creating Inclusive Climates in Diverse Organizations330Lisa H. Nishii and Robert E. Rich
12 Models of Global Diversity Management 364Karsten Jonsen and Mustafa Özbilgin
13 Fostering Inclusion from the Inside Out to Create anInclusive Workplace: Corporate and Organizational Efforts in theCommunity and the Global Society 391Michàlle E. Mor Barak and Preeya Daya
Part Four: Key Application Issues and Domains 413
14 Global Benchmarks for Diversity and Inclusion 415Julie O’Mara
15 The Chief Diversity Offi cer’s View of the Diversityand Inclusion Journey at Weyerhaeuser 431Effenus Henderson
16 Creating Diverse and Inclusive Colleges and Universities451Kumea Shorter-Gooden
17 Fostering Inclusion from the Outside In: Engaging DiverseCitizens in Dialogue and Decision Making 482Carolyn J. Lukensmeyer, Margaret Yao, and Theo Brown
18 Building a Culture of Inclusion: The Case of UNAIDS 506Alan Richter
19 Inclusion at Societal Fault Lines: Aboriginal Peoples ofAustralia 520Charmine E. J. Härtel, Dennis Appo, and Bill Hart
Part Five: Moving Forward 547
20 Inclusion as a Transformational Diversity and BusinessStrategy 549Michael L. Wheeler
21 An I/O Psychologist’s Perspective on Diversity andInclusion in the Workplace 564Angelo S. DeNisi
22 Inclusion: Old Wine in New Bottles? 580Stella M. Nkomo
23 Practicing Inclusion: Looking Back and Looking Ahead593Bernardo M. Ferdman and Barbara R. Deane
Name Index 601
Subject Index 613