Pub. Date:
Taylor & Francis
Doctor, What's Wrong?: Making the NHS Human Again / Edition 1

Doctor, What's Wrong?: Making the NHS Human Again / Edition 1

by Sophie Petit-Zeman, S. Petit-Zeman


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Does your doctor really care about you? Do you have time to care about your patients in the middle of all the red tape? Can we claw back tender, loving healthcare before losing sight of what it is?

The medical machine is spinning out of control. Making the NHS better is about people, not about politics and posturing. It’s about recognising that, well or ill, we’re in it together.

Being promised we’ll be able to choose our hospital tomorrow is cold comfort when fighting to see a doctor today. From the pitfalls of communication to waiting lists, MMR to MRSA, this book discusses things we know of but may know little about; the ins and outs, drivers and obstacles, to treating each other well. The first half is a novel, an engaging story set across doctors’surgeries, cafes, pubs and homes. A story about a woman with a neurological illness who also has depression, her conscientious consultant who worries too much about everything while his GP wife anguishes over MMR, an oncologist with terminal cancer, a hospital manager with a heart, even a love-life. A series of accessible, informative essays then explores the ‘big issues’ that beset the NHS today, from the political football of choice, to jargon, mistakes and superbugs.

Essential and enjoyable reading for anyone who uses or works in healthcare, this book argues that it can be rescued, become human again, if we all help.

Product Details

ISBN-13: 9780415351553
Publisher: Taylor & Francis
Publication date: 07/21/2005
Pages: 208
Product dimensions: 5.40(w) x 8.40(h) x 0.40(d)

About the Author

Sophie Petit-Zeman migrated from research in neuroscience and mental health to communications and journalism, focusing on science, medicine and social care. An award-winning writer, at times patient and carer, she has also worked in the NHS, private and voluntary sectors, in the UK and abroad. Sophie is a council member of the Brain and Spine Foundation and, after completing this book, was appointed Director of Public Dialogue at the Association of Medical Research Charities

Table of Contents

There's hope2
Both sides of the story4
Injecting humanity5
Communicating care8
Too busy to care?11
Part 115
The main characters15
The way it is15
Men at the top28
Even men at the top39
Red tape and sticking plaster43
Better than cure?49
Common ground55
Just nonsense63
Buyer beware80
Family matters93
What goes around106
Part 2A glossary, of sorts113
Clinical trials (see Testing treatments)119
Copying letters124
Drug trials (see Testing treatments)126
Error (see Medical error)126
Evidence-based medicine126
Expert patients129
Language (see Communication; Jargon)137
Medical error (also known as Swiss cheese ...)141
MMR (Measles, mumps and rubella vaccine)146
MRSA (see Superbugs)156
Postcode care158
Private medicine164
Rationing (see Choice; Postcode care)168
Star ratings (see Targets)172
Testing treatments178
Working hours191
Postscript: a sting in the tale195

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