Pub. Date:
Bedford/St. Martin's
Document-Based Cases for Technical Communication / Edition 1

Document-Based Cases for Technical Communication / Edition 1

by Roger Munger


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Product Details

ISBN-13: 9780312438517
Publisher: Bedford/St. Martin's
Publication date: 03/28/2005
Edition description: First Edition
Pages: 72
Product dimensions: 7.14(w) x 9.08(h) x 0.33(d)

About the Author

ROGER MUNGER, Ph.D., is an assistant professor of technical communication at Boise State University. His teaching and research interests include Web-based training, print document production, publications management, and proposal development. He is also active in the Society for Technical Communication (STC). Roger earned his Ph.D. in Communication and Rhetoric from Rensselaer Polytechnic Institute.

Table of Contents

Case 1. Graphics: Selecting and Presenting Data
Task 1. Evaluate the Effectiveness of Graphics Task 2. Assess Communication Strategies Task 3. Create Effective Graphics Task 4. Design a Spreadsheet

Case 2. Definitions and Extended Descriptions: Helping Your Readers Understand
Task 1. Analyze Parenthetical and Sentence Definitions Task 2. Evaluate the Effectiveness of Definitions Task 3. Clarify Definitions with Graphics Task 4. Write Definitions

Case 3. Letters, Memos, and E-mail: Considering Your Reader's Point of View
Task 1. Evaluate an Internal Memo Task 2. Evaluate a Response to a Customer Task 3. Respond to Customer Claims Task 4. Reply to a Personal Inquiry

Case 4. Proposals: Seeing Proposals through Reviewers' Eyes
Task 1. Evaluate Proposals Task 2. Reflect on the Review Process Task 3. Respond to Proposals Task 4. Write a Proposal

Case 5. Reports: Learning to Write in an Organization
Task 1. Learn about an Organization Task 2. Learn about an Organization's Reports Task 3. Learn about Appropriate Report Content Task 4. Use an Organization's Style Guide

Case 6. Instructions: Guiding Readers in Performing a Task
Task 1. Interview a Subject Matter Expert Task 2. Evaluate Instructions Task 3. Write Instructions Task 4. Argue the Benefits of On-screen Instructions

Case 7. Presentation Graphics: Highlighting Important Information
Task 1. Evaluate a Presentation Design Task 2. Prepare for a Presentation Task 3. Present Information Visually Task 4. Create a Presentation

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