Driving Excellence tells the inspiring story of one man who, with no formal business training, turned an entire industry on its head. Mark Aesch proves that we really can run government like a business, and provide value to taxpayers and shareholders alike.
When Aesch took over the Rochester Genesee Regional Transportation Authority in 2004, it was operating with a 27.7-million-dollar deficit, and was poised to raise fares, lay off employees, and slash service. Under Aesch's leadership, those deficits have been eradicated and replaced with multimillion-dollar surpluses; reliance on taxpayer subsidies has been reduced; demand for service has increased at rates three times the national average; and in an unprecedented move, the fare at the Authority's two largest subsidiaries were actually reduced.
In Driving Excellence, Aesch shows readers how to create a culture built around selflessness rather than ego, and get employees invested in saving the company. In describing the transition from an ailing business to one that enjoys stunning successlower fares, multi-million surpluses, and the highest ridership and customer satisfaction levels in twenty yearsAesch offers powerful principles that any organization can implement to achieve exceptional results.
|Product dimensions:||9.30(w) x 6.30(h) x 0.85(d)|
|Age Range:||18 Years|
About the Author
Mark Aesch is CEO of the Rochester Genesee Regional Transportation Authority (RGRTA). Under his leadership,the RGRTA's multi-million dollar deficits have been eradicated and replaced with multi-million dollar surpluses, reliance on taxpayer subsidies has been reduced, demand for service has increased at rates three times the national average, and in an unprecedented move, the fare at the Authority's largest subsidiary has been lowered after remaining stable for over a decade. As a recognized thought leader on public management, Aesch has contributed his thinking to MSNBC, CNBC, FOX News, Forbes Magazine online, The New York Times, Governing Magazine, and many other traditional and electronic media. Aesch graduated from the State University of New York at Brockport with a degree in communications and history.
Most Helpful Customer Reviews
Executive Mark Aesch faced a huge challenge in 2004 when he became CEO of Rochester, New York's nearly bankrupt and dysfunctional public bus service, the Rochester Genesee Regional Transportation Authority (RGRTA). Employing best practices from the world of business and demonstrating strong leadership, Aesch turned RGRTA around, providing superior service while making the company profitable. Aesch describes how he worked this miracle with common sense, moral courage, clear purpose and strategies applicable to many business and leadership situations. getAbstract recommends Aesch's savvy management road map to anyone who needs to kick-start an underperforming organization.