DVD 4: Handling Difficult Situations for ServSafe Alcohol: Fundamentals of Responsible Alcohol Service with Answer Sheet by National Restaurant Association
Reinforcing each lesson with realistic scenarios, the ServSafe Alcohol DVD series connects students with the challenging scenarios they will face everyday on the job.
DVD 4: This DVD helps prepare students in the event they are required to take action in the face of improper alcohol-related behavior. It identifies the proper procedures for difficult situations such as stopping service to a guest, handling intoxicated guests who attempt to leave the premises, managing potentially violent situations and dealing with illegal activities.
ServSafe Alcohol DVD series:
DVD 1: Alcohol Law and Your Responsibility (ISBN: 0131557246)
DVD 2: Recognizing and Preventing Intoxication (ISBN: 0131564048)
DVD 3: Checking Identification (ISBN: 0131567357)
DVD 4: Handling Difficult Situations (ISBN: 0131567446)
DVD 5: Evaluating Real-World Scenarios (ISBN: 0131567446)
ServSafe Alcohol All-in-One DVD (ISBN: 0131392778)