Effective Communication at Work: Speaking and Writing Well in the Modern Workplace

Effective Communication at Work: Speaking and Writing Well in the Modern Workplace

by Vicki McLeod


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As employees increasingly find themselves working remotely, the ability to communicate clearly and effectively is-now more than ever-an indispensable skill. Whether you talk, text, or tweet, Effective Communication at Work contains the seasoned advise you need to boost your workplace performance and productivity. From honing listening skills to polishing your speaking and writing aptitude, this essential guide delivers simple, powerful strategies and timely tips to increase the impact of your business and correspondence. Build stronger working relationships and advance your career as you learn to master the art of effective communication. Expert, Up-To-Date Advice From conversations that must take place in person to understanding when emoji use is suitable, get the latest tips for working and communicating in the digital world. Clarity is King Discover a variety of styles and formats for writing, speaking, and presenting with greater simplicity and accuracy. Bring Your Best Self to Work Learn best practices for working well with others in an office environment, including empathy, mindfulness, inclusivity, and self-awareness.

Product Details

ISBN-13: 9781646115914
Publisher: Callisto Media
Publication date: 06/16/2020
Pages: 172
Sales rank: 116,334
Product dimensions: 5.50(w) x 8.50(h) x (d)

About the Author

Vicki McLeod is a writer, coach, consultant, and award-winning entrepreneur. For nearly three decades, McLeod has helped organizations, governments, and small businesses create conversations that matter with clients, customers, and stakeholders. She lives on Vancouver Island in British Columbia, Canada. Find her online at vickimcleod.com.

Table of Contents

Introduction viii

Part 1 Speak and Write Better at Work 1

Chapter 1 Why Communicating Well at Work Is Important 2

Chapter 2 Speaking Well at Work 18

Chapter 3 Writing Well at Work 38

Chapter 4 Putting Writing and Speaking Skills to the Test 60

Part 2 Better Work Relationships 75

Chapter 5 Awareness of Self and Others 76

Chapter 6 Empathy 82

Chapter 7 Connecting with Others 92

Chapter 8 The importance of Listening Well 104

Chapter 9 Putting Relationship Skills to the Test 114

Self-Assessment Tools 137

What Is Your Communication Style at Work? 138

What Is Your Company's Communication Culture? 141

How Do They Match Up? 144

Modern Digital Communication Tools List 145

Resources 148

References 151

Index 156

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