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Effective Customer Success Execution: A Customer Centric Approach to Creating a Customer for Life
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“Customer experience,” or CX, has become a hot topic in the past decade. This guide will show you how to build a world-class customer experience model that delivers a results-driven approach that ensures a consistent, repeatable, and quality customer experience for your clients over the long term. As an executive with 30 years’ corporate experience and 20 years in high tech, I have helped dozens of companies develop a successful customer experience model. This book builds on those results t...