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Approaching teamwork from the technical professional's perspective, this comprehensive, hands-on manual provides a ten-step model for effective teamwork and covers the essential teamwork principles with simulation cases in every chapter. The volume addresses the three types of team—work teams, improvement teams and standing committees—as well as the factors that work against effective teamwork, the character traits that promote effective teamwork and team leadership principles. The volume outlines a ten-step model to effective teamwork, establishing direction and goals, clear roles and ground-rules for teams and accountability, as well as developing team-leadership skills, communication skills and conflict-management skills. The volume also teaches how to establish a well-defined decision-making process and empower team members, positive team behaviors, recognize and reward team performance and make teamwork part of the culture. For engineers, architects, manufacturing personnel, construction managers, computer professionals and other technical professionals.
About the Author
David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College and professor of management, quality, and safety. Dr. Goetsch is also president and CEO of the Institute for Continual Improvement, a private consulting firm dedicated to the continual improvement of employees, organizations, and communities. Dr. Goetsch welcomes feedback from his readers and may be reached at the following email address: firstname.lastname@example.org.
Table of Contents
Introduction: Effective Teamwork—A Ten-Step Model.
1. Establish Direction and Goals.
2. Establish Clear Roles and Ground Rules for Teams.
3. Establish Accountability.
4. Develop Team-Leadership Skills.
5. Develop Communication Skills.
6. Develop Conflict-Management Skills.
7. Establish a Well-Defined Decision-Making Process and Empower Team Members.
8. Establish Positive Team Behaviors.
9. Recognize and Reward Team Performance.
10. Make Teamwork Part of the Culture.